Dunkin'
1991 Brookdale Rd, 60563 - Naperville
Cafe
Verified Dish
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Google Reviews (8)
This used to be my favorite store as they always got my order perfect. The last 4 times in the past week I have visited my coffee order has been messed up. Not majorly just little things but enough that it has become beyond frustrating. I tried contacting the store and no one answers the phone.
Google
Excellent bagel whole grain with perfect amount of cream cheese. Great tasting coffee to give me boost to stay alert to get home from late night at work.
Google
My husband went through the drive-thru. Ordered me a coffee reading exactly what I text him. Of course they get it wrong adding wayyy more cream/sugar than what was ordered. I try calling them for a refund and of course they never answer.
Google
They're usually great but I got charged for a different item than I ordered/received a few times without receiving a receipt so I won't go to this location anymore.
Google
So I got my coffee and it was leaking all over my car and the lid would not go on the cup and I got hot coffee all over my hand and interior of my car. I parked as soon as I got out of the drive thru and got out of my car and spilled the other half of my XL coffee all over the parking lot and marched into the store for them to give me another coffee and complain covered in coffee (as well as the interior of my car). They gave me a new coffee but only offered napkins to try and clean up like that's going to help on sticky coffee. They didn't even offer anything to apologize. We all know how much it cost to detail a car.
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Google
I ordered two iced matcha Lattes and they were half filled the rest was all foam. Not only that but the employee didn’t even put ice on them? Didn’t feel like throwing a fit so I left but I’m very unsatisfied with this.
Google
The lady working grave yard shift is absolutely frightening , she started absolutely ripping me a part when i asked for a coffee, crying and screaming. Do not come here at night and if you do, do not come alone. I’m disgusted with this location and her actions tonight. I will never come here again!
Google
I have been a regular drivethru customer of this DD since they first opened up this location many years ago and the current staff here is remarkable! They recognize me by my voice, know me by my name and even know what my regular order is every morning! I’m sure they are not met with the friendliest of people every morning as they have not yet had their morning coffee but the staff always has a smile on their face. I just wanted to let the staff know how appreciative I am of their customer service and always providing me with yummy food & delicious coffee every morning! Thank you!
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Google
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