Frozen Delight
1606 Howard Rd, 93637-5129 - Madera
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Google Reviews (8)
Really disappointing experience. Customer service was awful. At a self serve yogurt shop interaction with customers is minimal anyways but the guy working there didn't greet me (that's fine) but when he rung me up he didn't say a word accept tell me my total, took my card, handed it back to me and then turned around. Seemed like me being there was a burden. The yogurt also tasted bad. Like sour bad. The mochi was hard and definitely old. Bummer.
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I payed with a 50 she kept $5 of my supposed to be $39.30. I did not go back and complain cause it’s $5 but come on now.
Google
Lack of courtesy really makes for a bad experience. Guy behind the counter refused to even say hello to my children when we walked in, no response when I said thank you, I’ll gladly take my business where it is more appreciated. Even my toddler asked me why he wouldn’t say anything.
Google
The yogurt is delicious but costumer service is lacking. The worker didn’t say a word to me until I was about to pay. They make you wear gloves when getting your frozen yogurt due to Covid which makes sense. Some of the toppings seemed like they’d been sitting out for a while. The cherries were turning black so obviously I didn’t get those. It was an okay experience.
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Very bad customer service cashier was grouchy and didnt let my daughter pour sprinkles on her yogurt 😡, first and last time there and the only reason i put 1 star is because the flavors were good
Google
Found hair in my yogurt, and asked the server to replace it. She said I took it out of the yogurt so it is not her problem any more. Rather than apologizing or doing something, she behaved too rude.
It was a bad experience. Won’t recommend this place to anyone.
I hope the lady smiles a bit too.
Google
Been coming here for a couple of years now. Its great when I want something cold and refreshing. My favorite flavor was California tart it goes great with fruit. They didn't have any my last visit (disappointing) so I hope they bring it back. The shop is always really cold and the joint is clean. They have a punch card, buy 8 10oz. Yoghurts and the next 10 oz. Is free. Couple months back they didn't give me a new card, it seems you have to ask for one in order to get it
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Google
Worst place ever & worst customer service! I went yesterday with my son. I ask the lady that works there if I could switch my sons yogurt because it tasted like rotten milk. She told me straight out no. As result of that my son had a stomachache. I was so upset and disappointed with this place. It's not like was trying to get free yogurt. Next time I'll just drive to Herndon Yogurtland, Never going back!
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