Steak 'n Shake

I was thankful they force their customers, but not their employees apparently, to wear a mask. Not for covid, but for the filth. 90.5 sanitation rating is generous at best. After being asked if we were ready to order 3 times in 2 minutes, I just ordered to get the obvious drug addict with no motivation for life to leave us alone. The first 3 items I tried to order they did not have. The tea tasted like dishwater. Went in hungry, left hungry and needing a shower. Socially distance yourself away from this failure of a franchise.

I visited here today (4/20/21) to redeem my birthday reward which was a double n cheese plus fries. Today’s my last cheat day before restarting my keto journey lol. I went inside to order. There was only two tables filled. It looked very empty compared to normal. My wait was very minimal. The staff were friendly. After ordering, I got my food in maybe a minute. Definitely quick. My burger and my fries were hot and fresh. I had no complaints during this visit. I was in and out I’m about 5 minutes. If you’re gonna try something, the garlic steak-burger is delicious. I’ll be back here again once I reach my goals :)

This place has once again let me down. Out of the handful of times I’ve come here I’ve only had one interaction that wasn’t complete garbage. One time I sat in the drive-through for over 30 minutes (I just so happen to get there about 30 minutes before they closed). You may think that sounds ridiculous but I did because every passing minute I told myself I was going to be helped shortly. After waiting all that time I was informed they were going to be closing soon so they couldn’t help me. I drove around to the side window and spoke to the person and told her that was dirty and they knew exactly what they were doing by trying to stall so they didn’t have to serve any more customers. I tried once again today and was completely let down yet again. I Will not go into details about what the issue was today, I will save that for an email to corporate. This place is a joke. Blame Covid all you want but find some managers and workers who can make the place better.

The food was good and our waitress was attentive, but the dining area is falling apart. Duct tape on the booths, crust all over the ceiling tiles...just grimey looking everywhere. One waitress sat in a booth with her phone volume on full blast watching something while on break. We watched 8 people leave the drive-thru before we got our food. Used to be great, but unfortunately this place has gone down hill.

Worst service ever! We arrive at the restaurant with it being pretty much empty with exception of maybe 3 people/families. We order our food and had to ask for our drinks to be brought to us. Then we placed a To Go order while we were inside and apparently even if you order a drink with a To Go order you only get a drink when you come through the drive thru! On top of that the waiter never one time, checked on us after our food came. There were around 4 tables that were ready to be cleared off and cleaned not a sole busted the tables till my husband said he left a tip on the table and the waiter cleared our table only.

Went in with our basketball team after a game server did ok. Upon ordering some milkshakes they tasted awful, was sour. They did take off the ones that were sour. When we were leaving the manager was rude and tried to tell us we still owed $70 worth of food which we did not. He tried to say we didn’t pay for everything and every family had paid. Somehow that total went down to $20 something we did pay that just so we could leave. So no we were not happy with this place and I will not be returning.