Tgi Fridays

Spending the night in a nearby hotel. Ordered the loaded cheesy fry burger under cooked on the inside and hard and burnt on the outside. The Mac and cheese was hard the noodles were under cooked. My husband ordered the fish and chips,the fries were cold,the fish was hard and overcooked. It was supposed to to a to go order and he waited 20 minutes to be addressed. The total wait was about 40 minutes after placing order by phone.

Only giving a star because I have to in order to leave a review.... corporate needs to come in for some re-training...as a manager, I am appalled at the way this location is being ran. The restaurant was completely empty except a couple seated at the opposite side of the restaurant and a party of 4 finishing up next to us....the server went to that table 3 times while we sat ignored for 15 minutes watching as the manager and 3 other employees stood talking 10 feet from us the whole time. When I asked for the manager, he offered no apologies, just a smart a** attitude. The restaurant business has taken a hard hit during this pandemic mess so a lot of places have to take what they can get for employees and managers and at this restaurant, it shows.

Worst communication ever. The employees at this restaurant do not listen. I spent over thirty minutes on hold trying to cancel an order. I spoke to three different employees and one manager. None of them ever asked me what I needed to do. They just kept passing the phone around and talking over me. When I finally spoke to the manager she talked over me for about two minutes of our five minute conversation. Eventually, she conceded that they should have listened to me and my challenge could have been resolved sooner. She said they all assumed I wanted a refund. I never asked for a refund. I asked for my order to be cancelled. I said that when I called and was placed on hold for fifteen minutes. Communication is free and the employees at this restaurant need a course in effective communication. I'm available when you're ready, but I do charge a fee 😂. Call me. 😊

This Friday's used to be great, but they're currently struggling with staffing issues. The food is still really good and they're making sure everything comes out hot, but if you go, you'll need to pack your patience. They're pretty short staffed here so the service is slow and the servers make a lot of mistakes during the dinner rush. I'd still go back because I'm a Fridays lover, but if you go, you'll need to extend your server loads of grace.