Sonic Drive-in

They have come a long way to being one of the better Sonic(s) in Cordova. Their premium breakfast burritos look like the advertisements. They do not skimp on fillings. They package the food neatly. In other words the food is not served to you looking like slop. Serve could be a little more customer friendly.

Normally the service is great,but this particular day I placed an order for a small drink. I waited 10 minutes and decided to ask for an update only for the clerk to tell me that I hadn't placed an order. I told them I paid and I had my bank transactions pulled up to prove it. Still they insisted that it wasn't in the system. I asked for a refund and the manager rudely said not without a receipt. If you don't have it in your system and I didn't receive anything how would I have a receipt? So after my voice continued to fall on deaf ears I asked for the managers name (Kelly), the store number and the corporate number. I left Sonic without a drink and without my $1.63. So I was basically robbed. I called corporate and was told that shouldn't have happened and I should have received a drink at least. She even accused me of changing stalls and when I asked her to check the cameras she rolled her eyes. Needless to say it went well beyond the money at that point. I felt insulted! Maybe corporate should look into having receipts produced at the kiosk once you pay by card since this is the only way to prove you placed an order. My bank statement wasn't even enough to prove I paid! Terrible customer service!

Today was not a good experience. The person/young lady taking the order expressed frustration with our order. After receiving our order and tipping our Carhop. We call back in to let them know they left off an add on. With visible attitude and lack of response tells us let this go. She yells at us she will remake the order but not address us properly. (But this was not what we wanted. We just wanted the jalapeñoswe paid for)