Chick-fil-a

Usually a decent experience..but have had messed up orders three times in a row. The wait times also seem long for curbside recently despite not being busy. Today's order... they handed us a leaking drink (a hole in the side).. it dripped all over us in the car and was mostly empty. I went in to get a new unleaky drink and my husband came in a few minutes later to switch out a sandwich for the correct one... we drove off and see that both of our "large" fries were not even filled...not very warm. Three times already, I've ordered ahead and paid for larges and drove away with a much smaller portion, missing sauces, etc. C'mon, Chick-fil-A Williamsburg, y'all struggling!!

First of all I want to start saying that the food quality was great as is expected in every Chick-fil-A location. Although my family and I were treated very disrespectfully. This last Saturday, April 16 of 2022, my wife and I walked into this location with our two daughters( 2 years and 9 months old), we ordered our meals for dine-in,we sat on one of the booth and started enjoying our food. All of the sudden one of the staff members approached us and told that dine-in wasn’t allowed, because the place was under a remodeling process, till that point we didn’t know, because there was not a single sign regarding the matter., neither looked like some type of construction was getting done.We politely asked if we could finish to feed our daughters and then leave, and as you can imagine the answer was No, they didn’t even take in consideration that we were trying to feed two children. I will advice the staff and the managing team to work on that issue, please let people know they cannot dine-in before they seat and start eating.

Will not be returning to this Chick-fil-A. I live close to this location so it’s convenient. I tried giving them several tries but it’s always something. I ordered a chicken sandwich this particular day and when I got home my daughter found a long piece of hair cooked in her chicken sandwich. So I went back to the restaurant and talked to the manager. She was a bit rude. She could careless about the situation and didn’t even apologize. She told me to put the sandwich in the trash because they didn’t have a trashcan behind the line. I ended up getting my money back. This location is horrible.

Strike 3, you're OUT! I came to the area for a doctor's appointment, and have spoken with customer support about the previous experiences, and as I'm waiting for them to remake my meal correctly, I'm now reading other Google reviews confirming exactly the same...all in all, to NEVER RETURN. Every visit there's an issue with the order. Portion and quality of fries was terrible, half-empty and limp/greasy. I specifically ordered Colby Jack cheese and got American cheese, which I completely dislike and can't overlook. With everything gone wrong, I finally left after 40 minutes. The drive-thru queue was impossible given the amount of people and space required to not block traffic inside the shopping center and some even cutting in... In review, I've learned my lesson and I will not return to this location.