Subway

Wow! Brian is absolutely amazing. It is slammed in here and he is keeping the most positive attitude out of any subway employee I’ve seen! And I go to subway frequently! His customer service skills are immaculate and his smile is absolutely contagious! This man Brian NEEDS a raise!!! Incredibly friendly and hard working. Will definitely be coming back to this location strictly to have him make my sandwich!

Ordered two sandwiches and 3 cookies through an online order tonight. My daughter ran to pick it up and didn't check the bag before leaving (yep our fault) got home to find out no cookies. No big deal, stuff happens I am reasonable person. I call the store directly to let them know and see if they can take down my name so next time I order I can pick up cookies then. Young man told me they cannot but if I drive all the way back he will give me 4 cookies. That makes no sense. It will cost me more in gas to drive all the way there and back than the cost of those 4 cookies. Went online to fill out survey...found out online paper order receipt they give does not contain the info needed to complete survey (in. Store#). Guess someone/thing was trying to tell me I really didn't need those cookies....disappointed

Called 3x getting a robot each time. The robot hung up. A human finally answered to tell us we either needed to use their app or come in person. On entry at 5:45pm only one high school student (maybe 16) at the counter. Sandwich quality was mediocre at best. Teenage labor, unsupported, poorly trained, and harried. This is the fault of the franchisee and corporate not the children operating the store.

I had the worst experience this afternoon. I tried to pay for my sandwich using my credit card. The cashier tried to put it through a few times. She kept saying it was denied. She very rudely asked for me name and number and told me to come back and pay for the sandwich because there was a line. I called my credit card company to ask what happened and they said it went through but she kept declining it. I called to tell the manager what happened. He just said "OK". Didn't say sorry, offer coupons. Nothing. I'll never go back.