Sonic Drive-in

I visited this Sonic today with two friends to get drinks during happy hour. This is not my first visit to the Sonic and have always received good service in the past. I was disappointed today when upon ordering drinks, I requested double lemon in a 44oz sweet tea. When the double lemon did not appear on the screen I asked the person taking my order to please double the lemon. I was rudely informed that there were already four to five slices in a 44oz. So attempting to be polite and reasonable I said that would be fine. We received our drinks in a timely manner and drove home. Upon arriving I opened the tea to squeeze the lemon slices and to my dismay discovered that what would normally have been considered a slice of lemon was actually halved, so in reality there were only two lemon slices in my tea. I was not happy, but with no recourse I let it go, because I didn't want to make the 15 minute drive back to that Sonic. Then to add insult to injury after sitting down to enjoy my drink, I picked it up and apparently the cup had a weak spot, collapsed inward, and tea went everywhere. I didn't even get two sips. I know cups break, but really I've had Sonic drinks for years and have never had one just disintegrate in my hand. Funny the only person in the car that asked for something extra ended up with no drink. Frustrating to say the least. Luckily I know how to make tea and now have a cold glass to end my day of shopping. What I really would like is for Sonic to reconsider their cup provider and to remind employees that customers really do know what they want and when the request is as simple as extra lemon, just be polite and fill the order.

I ordered through the app. I got there and checked in, and it said the order was on the way. I waited 15 minutes and hit the button. They told me my drinks would be right out. I waited another 20 minutes and hit the button again. I had to wait longer before they answered, but then they said they were out of tea and couldn't give me my drinks. Instead of offering a substitute the guy just left. I hit the button and asked for a refund. They told me it would go back on my card, but refused to give me a receipt. I never got the refund.

I ordered chili cheese tots and they gave me fries, but that's not the bad part. I'm sure Lil mix ups happen like that all the time. The person next to us ordered chili cheese fries and they came back and took the fries . I had already taken a bit or two out the fries I was starving. I'm pretty sure they took them back to sell them to the people next to us because it only took them maybe a half a second to bring there's right out afterwards. While I waited ten min for my tots!!!!! That's just nasty... I mean I had nothing in my stomach hungry to the max . You would think they could have left me the fries to eat while I waited on the tots. It was there mess up why should I have to suffer and wait 30 min to eat food I'm starving for. There was only like 4 people there and the tots tasted like they was picked up off the floor and not even cooked all the way.. cold!!!!

I ordered a double bacon cheeseburger with no pickles and tater tots and a drink. When I started eating my tater tots in the car they were not even warm, so of course that means they were not even fresh. When I got home and took the bun off my burger there were pickles on it which I did not want and there was no bacon to be found on a double bacon cheeseburger. I'm very unhappy with this so I called the the manager and she wanted me to come back today and she would give me a refund but only today and I could not do that so she put me down on the list for another meal. I'm not sure I'm really up for another meal because I don't want it to be messed up. Very unhappy experience and I probably will not ever return to the Sonic ever.

Stop for ice cream cones and they sat for the longest inside before delivering to us half melted. I know this because I watched them make them and they were just sitting for at 5 minutes. The ice cream was gritty and had a awful taste which left a film in our mouths. We threw them away. Will not be back.