Arby's

Only one person for drive thru, and only one person at the front, with a couple of employees cooking in the back, and this Arby’s is doing a good job of moving people (and cars) along. A sign at the cash register asks patrons to be patient due to small staff, and another sign urges folks to apply for employment. Kristina was hustling, and when she took care of us, she was sweet and efficient. She even gave us the senior discount, which we forgot to request. Our Classic Meal and Turkey Bacon Ranch sandwich came out quicker than expected. Husband was disappointed that they ran out of Arby’s sauce for his sandwich. I was pleased with mine. Looked and tasted great. Husband said his sandwich was dry, and it was okay. I was tempted to give four stars, for lack of Arby’s sauce, but everything else was 5 stars.

If I could give zero stars I would. Another completely disappointing Arby's experience. This one was bad enough that I won't ever go back. We live in town and rarely try to get decent food there, but had to try the new rib sandwich. First: lg. chocolate shake, med jamocha shake. Got that wrong. Switched them. Med potato cake. Damn near black: inedible. Curly fries....wth is in there with them? The rib sandwich is okay. Dry from being out in portion cups, but, sort of edible. Oh, I forgot the mozzarella sticks. Dark and so overcooked that the cheese is hard. I worked at Arbys elsewhere for nearly a decade and would have been embarrassed to serve any piece of what I just paid $25 for. If you are traveling through, go anywhere else.

Kim the manager found it funny that they were out of Cheese sauce for the beef and cheddar I ordered. She also giggled when she expressed they were out of jalapeño poppers, mozzarella sticks, lemonade, Dr. Pepper and all salads. This was by far the worst customer service I have ever received from Arby’s. My sandwich was THROWN TOGETHER. I really feel like this was racially motivated. I had to repeat my order 5 x. I remained calm and courteous because I was scared the unkempt male worker would spit in my food. CORPORATE NEEDS TO INVESTIGATE THIS LOCATION.

I remember when a customer was thanked for buying a vendors goods and your change was counted back or even an acknowledgment of the change total handed to you. After receiving my change as "Here." in a tidy handful and when I thanked the employee for my sack - "Here's this...", I received a "Yep.". It sure made my meal feel like something I would have gladly purchased somewhere else. Not a very warm and fuzzy experience. A little more training and attention from management would go a long way!

I am not sure what happened. I believe management changed but in the last 8 months this place has gone to absolute ruin. Horrible service. Always put everything (chicken and roast beef oddly enough, so much for having the meats). Wish they would get the poor kids in there a decent manager. The kids that work for them don’t have any structure and I hope that changes soon. Great employees, horrible management. - Sincerely a 4 year regular.

Can I Not give them any stars , my God it was bad , BAD , BAD. CORPRATE DO SOMETHING NOW. The worst I've ever had to rate. * I was along on this vacation and was thrilled to see the Arby's sign at the off ramp. Arby's is my most favorite place to eat and I have never been so disappointed as when I was given Chicken jerky for my children strips and none of my curly fry were larger than 1/2". I take the star back I gave them and give them - 5 stars worse Arby's experience ever