Dunkin'

I’m giving this location a 3, I may have rated it higher previously. At 9:15 am, the line for drivethru is about 15 cars long. I go inside. There are 5 girls all working drive thru, and 1 person in the back. Patiently waiting, while a young family of 3 playfully laugh at a table nearby. No one else is waiting, just me. I am not acknowledged as I wait 5 minutes. Yup 5 minutes! One girl passes from behind the counter, I say excuse me. Running past me she says 1 minute. Out of the 5 employees 1 is working window, 1 is on the toasters, 1 is looking confused with tickets, 1 is grabbing coffees while 1 one who I assume should be at the counter keeps running in the back with a bag, possibly filling them with items as she runs them back to the window. Here’s the thing, they have a time to make for drive thru, not the counter, so you wait. You are better off staying in your car and waiting than going inside. The poor counter girl was nice, but ultimately overcharged me. I didn’t say anything because it didn’t appear she needed a nuisance working as hard as she was. I’ve traveled a lot and it appears New England is the longest wait for a coffee.

I am not a Dunkin person (I know, shocker... SUPPORT SMALL BUSINESSES!), but I walked in last minute for a Box-of-Joe for a wedding party and within 10 minutes the insanely busy Dunkin had one ready for me, freshly made and despite the staff being overwhelmed with how crazy busy they were, they were so kind and friendly to not just me but to everyone who entered. I don't usually go here but I will definitely stop in if I am in a pinch because even though I am personally not a huge fan of the coffee, I am a huge fan of kindness and great service. Thank you to the kind staff of treating everyone right, that truly goes a long way.

Online it says you open at 4:30am saw a car use the drive thru but as I went to go inside the doors were locked! Not everyone owns a vehicle so do not advertise you open at 4:30am when you still aren't letting people in your establishment. It is absolutely inconvenient for people on foot. Be considerate!

I ordered a almond iced latte. The counter girl was awesome. Though I forgot her name. I also ordered a avacado toast. I watched her make my toast. She picked up something off the floor with her glove. Never changed her glove before making my toast and I got a tiny end piece of toast and I watched her skim my toast. She didn’t even use a knife full of avacado. Then used then same thin container of avacado for two more people’s toasted. At 3.00 a piece you’d think they’d give you the container. You get the container if it’s cream cheese. It’s the same size., cheap . Taking advantage of customers.

Almost 8 am and their doors were still locked. This store is generally alright but even before covid it had a long history of not opening on time. Getting real tired of wasting my time walking over there for nothing. The very least they could do is officially change their hours of operation and let people know when they hell they are going to open.