Panera Bread

The food is always good here. Ordered a bread bowl and after I was waiting for my food the cashier told me they were out of bread bowls. I asked if I could get a credit since it is cost more and she just stared at me and said I could choose any soup I want... I don't think she understands what a credit or refund means.

The prices went up service went down— I’ve gone to Panera for years, with this specific location. The food I revive when I place orders through door dash looks like it was “sloppily” put together and not even been attempted to handle with care. With my most recent experience is with a pickup and someone else took my food. I gave them 10 minutes because it was busy during lunch and assumed they were just running behind. When I went up to ask they said they placed the food in the “carry out stand” (how I would describe it) and it was not there I asked the lady and she asked me if I took my food already. If I were to I would have not have been asking for more. She then shrugged her shoulders and said sorry. I asked for a refund and they said I would get the money spent returned to my card waiting to see if that will happen. Their “carry out stand” isn’t working I’m surprised they didn’t address things like this sooner. It doesn’t take much to just have a customer come up to an employee and give a name for confirmation.