Dunkin'

Whoever the girl is at the window she needs to be taken off. The past two days she's been on window she's had a massive attitude. She messed up my coffee the past two days. I go here roughly 4 mornings a week and the only time my coffee is messed up is when she's on window. Please fix this before i just go to the portage one

Went through the drive thru yesterday. While sitting in line I was stopped in front of the back drive thru window. An employee was handling the ice with bare hands while texting at the same time. She would text on her phone, no gloves, then stop and grab the ice bucket with her bare hands and scoop ice from the ice machine into the ice cart to take up front to fill the ice machines up there. Ice was falling onto the outside of that plastic cart to wheel the ice up front. She was grabbing that ice off the top of that dirty plastic cart with her BARE HANDS AND FINGERS that she had just been using to text with on her filthy phone with and putting it in with the 'clean' ice. She then came back and busted open a large sleeve of drink cups with bare hands, no gloves. These people are dirty here. Not to mention their nasty attitudes when taking your order. The donuts I received were stale and they NEVER seem to be able to give you a receipt. I've been through there several times and they always have some issue with giving a receipt. I truly believe that is on purpose. I won't be back to this Dunkin' Donut or any other. I've reported this to their corporate headquarters and will also make Stark County Health Department aware. Their hands and fingers are not supposed to come into contact with any food, utensils, cups, counters, etc. while prepping, cooking, serving etc. I strongly suspect a lot of these five star reviews with NO comments are not authentic.

The gentleman that I just had an experience with, was phenomenal! Super bubbly, extremely helpful, and just overall and awesome customer service experience. Helped me indulge in my caramel craving with new products I haven't tried before and helped me get my cup as well. Definitely one of the best experiences I've had at a local Dunkin'!

The two workers there this morning during the snow storm deserve awards. They took turns serving and shoveling people out of the parking lot and pushing cars uphill through the snow to keep things going. And there was no slow down in service. I've never been so impressed by my service. I think their names were David and Kai. Thank you guys! You're legit the best!