Pizza Hut

Placed my order online and its about to be 1 hr and 30 minutes since I placed the order and the pizza hasn't gotten here yet. The worst thing is that this is not the first time. Last time I had to go pick it up since the had "no drivers working that day" the manager of this place need to hire more people because waiting so long for a pizza is not acceptable. Now that it arrived take a look at my cookie this is how it got here and the pizza was stale. I will just order Dominos next time.

This would be zero if possible. On 1/24/21 i ordered 7 large pizzas online to be delivered at 3:45 so the the pizza would be hot when the kids were ready to eat. The Driver showed up at 2:45 before the kids had even arrived for the party. I asked him to please take them back because by the time the kids were ready to eat they would be cold. He said he would take them back and have the manager call me. Never heard from the manager at 3:45 the pizzas were not back at my location so i tried to call and check the status. I was sent to a call center who is no help at all. They try to get in touch with the store for you. The told me they store was not answering and they could not help me any further. About 4:00 the driver finally arrived. As soon as he pulled the pizzas out of the heated bad i could tell they were the same pizzas as before due to just how the boxes looked. I opened the pizzas in front of the driver and as is suspected they were the same pizzas he tried to deliver at 2:45. All pizzas were cold and you could tell immediately. I told the driver that these are the same pizzas as before he stated to me. i do not know i been doing deliveries. The only reason i accepted the pizzas was because the kids needed something to eat. The ticket showed that i was printed at 2:11 so that means by the time i got the pizza it was almost 2 hours old. The pizza was practically unate due to it being cold. I contacted the location after man calls to the useless call center i finally was able to speak to the location. The new manager on duty was very apologetic and said he would look into it and give me a call back. He did call me back and said that the Gm would have to give me a refund due to the fact that is was over 50 dollars. The Gm did not work on Sunday but he would contact me on Monday. I said will you be there monday so that you can pass on the info he said no i will be off but i will make sure he gets it. Well it is now 2/8/21 have not heard anything from the Gm about a refund at all. You Gm cant contact me but you can send me surveys and emails asking about my experience. I fill your surveys and still no response. What a way to enjoy you daughter 13 bday with cold pizza. Thanks Pizza hut for not responding or making a attempt to fix the situation.

Employees kids were running in the back and no one in sight to hand me my order in the warmer. The kids were even allowed to grab dough and make their own pizza. A driver arrived and began making pizzas without washing his hands. Manager finally came out in a snappy attitude saying she was in the restroom. After I was standing there waiting with out being acknowledged

My supervisor got us pizza hut and it was delicious for lunch so I decided to buy pizza hut for the family on this pizza hut by my house. The pizza seemed to be burn on top but the actual crust wasn't tasting like it was completely cook and not enough cheesy on the crust. Next time I want pizza hut I'll just go to other pizza hut not this one

Worst pizza place ever! Ordered pizza at 8pm and the tracker said they were making our order and then never moved. We tried calling several times and no one would answer the phone. Then I got a credit notification from my bank app at midnight. No one could even answer the phone or call us to let us know that the order was going to be cancelled and refunded. Worst service ever! Will never order from here again.

These young men are very irresponsible. The phone is never answered. My pizza was to be delivered. The app sent a message that it was out for delivery, 45 minutes 5 phone calls later (reroutes to a call center in the middle east), I came by the store and all they offered was an " I'm sorry". My order was still not made and all they could do was give me store credit. WILL NOT ORDER HERE AGAIN. Pizza Hut has always been a family favorite. Not anymore you dropped the ball. The in-store credit is a joke. I get 20% off my next pizza at this same store.