Dunkin'

I've been going pretty regularly for a few months now. The team they've hired recently are fantastic. They are kind and pleasant. They have been quick and friendly and the only time I've ever had an issue, it's been completely out of their control (out of stock for supplies, or app issues) yet they try their very best to make things right and never hesitate to offer a refund if they can't. I've never been given attitude or felt like they are annoyed to be there. Even when understaffed, they have managed to have good attitudes and provide great customer service. I'm giving 5 stars for 2 specific reasons. Their excellent customer service and they're breakfast menu and prices. I don't care for their donuts or coffee necessarily but the other two things I mentioned are enough to get me there pretty frequently.

There are plenty of businesses in the Kyle area where day time management is handled by what appears to be high school students. The difference there is that surprisingly most of these young folks do a terrific job of managing and customer service. This Dunkin Donuts location is a constant mess. Using the application to do a mobile order nearly always results in you getting your order after everyone in line has already been served. Even if your order was done well in advance with you putting in the work to ensure proper time for pickup. Today was the day I had to leave a review. The application allowed me to send an order through because it is under the belief that store hours begin at 5:30 a.m.. I was informed by the staff that they don't open until 6:30 a.m. also I know for a fact they serve me at 6 a.m. before. I told them the information that I ordered through the app ahead of time so they have my money. I told them that the app says they open at 5:30 a.m. I was not offered an apology or an escalation to a manager I was simply told that's the app. As if in this economy I have to let it take my money and I need to drive to my work location and haggle my time over the phone to get my money back and that's just fine.

This place is a JOKE! Just came by at 655 am and they weren’t open. Told me to wait 5 or so minutes in the drive thru so that they can open up. Cars from the line just kept leaving because this is just ridiculous. I was really looking forward to a nice coffee this morning before work. But I also have to work so I left to work coffee-less. So disappointing. And about 2 weeks ago I had another AWFUL encounter with this location. I hate to say it but I love their coffee and despise the management. Such a joke. Can’t wait for Dutch Brothers to open.

i used to be a frequent flyer at this location, and i remember why is topped going. every single time i go, they somehow mess up my order. i understand the lack of workers right now. i get that, but this is ridiculous. i order the same drink every single time and every time it’s changed in some way or form or completely something different. very disappointed, will not be going back anymore.

I asked for a regular iced latte WITHOUT FLAVOR AND A WAKE UP WRAP!!!!!!!! I GOT A VANILLA ICED LATTE WITHOUT A WAKE UP WRAP!!!!!! I get things are hectic behind the scenes, but come on now, why would anyone add flavor to a latte if it hasn’t been specified? I should have known something was up when the lady speaking through the drive through was inattentive as hell.