Smoothie King

Smoothies are great! The way this place is horribly understaffed is not so great. & if you’ve ever been during a lunch rush you know it’s painful to watch; Two employees juggling a line of 10+ people , answering phones and making online orders. Management needs to have the GM IN THIS LOCATION making smoothies!!

I ordered on the app this morning to pickup and get to work. Ordered at 8:21am and I get there at 8:30am and the store is closed and doors are locked. Store hours say 7am open. My card was still charged. I just was finally able to talk to someone by the name Rodney. He was SUPER helpful and polite and said he could refund my order but I asked if I could still get my smoothie. He said absolutely but would still like to refund my order for the unpleasant experience this morning! This is been the best customer service I have ever experienced Ina while! Thank you Rodney for being so polite! Rodney definitely deserves a kudos!

Today (9/21 @ 12:13 pm) was my first time at this location, and unfortunately I witnessed very poor management. Upon ordering there was an altercation between a customer and the manager. The customer has asked if she could get the extra smoothie in another cup to which everyone could hear “I am the manager and I said no!” I understand that their are company protocols and giving the extra smoothie is not permitted, however the manner in which this issue was handled was unacceptable, I personally felt very uncomfortable. The manager and customer were both visibly upset and the manager had unreasonably loud remarks to make to the other 2 employees, such as “She want special treatment and I am not giving it to her.” Again it is okay to say this to fellow co-works but there is absolutely no need for other customers to hear it. On a positive note Rodney and the other employee acted very professional. Rodney approached the customer and tried to alíviate the situation without over stepping his boundaries. Kudos to that. Additionally, the product itself is great. But unfortunately the experience I had today was terrible.

I stopped coming to this location about a year ago due to poor customer service and smoothie quality. I returned a few months ago and was happy to see a change in management and staff. I love the new manager! She is always helpful and you can tell she cares about her employees. Store is always clean. Smoothies are delicious. They are always kind and work quickly even on busy fridays. I’m a regular again!

I placed an online order but when I arrived, the order wasn’t ready. I looked on my app to make sure the order was correct, but accidentally placed the order twice. Neither of my orders were prepared and it was almost 30 minutes after the first order. The employees were all busy. I asked if they could cancel and refund the second order but no one was trained on how to issue a refund. One of the employees called his manager who said to write my order number down and he would complete the refund when he was back in the office. Two days later I returned to this location and asked about my refund. The employee said he left my information on his manager’s desk but he wasn’t sure if he got to it. Three days later I tried calling to speak with someone but no one answered. Today I came back in and asked to speak with a manager. Corbin asked how he could help. I explained my issue and he immediately took the initiative to help me get a refund. This young man showed leadership and took charge in the absent of his manager. Honestly I feel like he should be the manager. He apologized for the inconvenience and fixed the situation. Because of the incredible customer service he rendered, he retained me as a customer. I love smoothie king but after the week of being ignored i planned on boycotting this location. Corbin you have exceptional customer service young man. You’re going to go far in your career.