Mcdonald's

This McDonald's is just like the rest. They are never prepared and extremely dishonest. I can't ever get strawberry pies here either because they are never made. It's on the menu but yet they don't make any. Then the lady thought i was in the drive thru and she tried to put an apple pie in the bag. She even told the other girl "so they're in the drive thru," and the girl says "no this is for the guy who is standing right there." Incredible not only are they not prepared but they also tried to rip me off, and give me something for 50 cents in place of an item that costs 1.50. Be careful everyone.... I will never return to this kind of dishonesty. This happened today 5-10-22 @ 11:41am. The burger picture is how i pulled it out off the bag.

My husband was just there trying to surprise me with an iced coffee (pregnancy cravings). He placed a mobile order and waited over 45 minutes in the mobile order spots. He called twice with me on the line, listening to the lady say she gave his order to someone else but she was going to be right out with the order. She never went out. By this point we’re both frustrated because my husband left work to bring me a coffee that should’ve been quick 10 minutes including the commute. But instead he went inside after waiting and calling twice. The lady who was taking mobile orders out said “I didn’t see anyone out there” , “he wasn’t there when I went out” and the manager issues a cash refund for less than the actual amount and when my husband pointed that out she said no that’s the right amount. I now have the coffee we waited an hour for and it taste like water and isn’t what was ordered!! It literally taste like the coffee sat there because no one ever took it out and they just grabbed it off the counter when my husband went in. The ice is small, clearly melted, incorrect flavor, nothing like what was ordered!!! No excuse for this! Managers and staff had the audacity to lie so much even with the mobile order showing , call log showing , me on the phone , and since when do you give cash refunds for a debit order? AND STILL REFUND LESS THAN THE AMOUNT SPENT! Absolutely ridiculous!! Hire a whole new manager and staff!

This McDonald's in Lewisville is very fast and friendly compared to the city we came from. We ordered a small $16-$17 meal. At the speaker we were immediately greeted and they took our order and of course repeated it for accuracy. They thanked us and we pulled around. At the first window we were greeted friendly again and we paid for our order and she thanked us and pulled us to the next window. At the second window we were greeted again and we were handed our food. The man who gave us our order was friendly as well. When we asked for condiments he happily obliged. All in all from speaker to the second window we were in line about 5-6 minutes which isn't bad for a McDonald's and a long line. There were cars in front and behind us and they still got the order out in a timely manner!

No complaints from how workers treat me here. Very friendly at least in my experience I should say- when I’ve came to this location and it’s been under stressful situations were like is very very long. I don’t blame the employees the whole Layout for this building needs to be under review and changed.It’s not efficient anymore in these times.Having the Handicapped blocked in by the drive thru line and then there’s only one lane as well to get to any of the two speakers.(Definitely need to mention that as that Line where I have Arrows coming from busy street in picture)- gets long it’s Blocking the only way out of the drive thru as well on Top of that.The frustration from long line of cars and people trying to leave spots but are blocked in is just a crazy situation.This McDonald’s definitely needs to be redone to fit the higher Demand Capacity we have now.The surge has increased so they need to accommodate better.Hopefully they have a solution.

This place is disgusting, I'm not expecting a 5 star restaurant or anything but like the table are dirty as hell the workers are super ratchet, the whole restaurant can hear them laughing hard as hell and they're chilling in the back eating food not taking this job serious and we hear the whole conversation. My friend actually ordered at the register and instead of being greeted properly she said with a loud tone "WHAT ARE YOU MISSING" like wow. Completely mortified.