Panera Bread

This store is worthless. Every single time I order something online from them they wait until I get to the store to tell me that its not ready and the wait for one small thing will be 25 minutes... Which is already about 20 minutes after I placed the order. I don't understand how they never have anything ready but advertise online that it is ready. The male manager i interacted with today is useless... Did not care that the order wasn't ready, no apology, he simply said he would cancel the order. This guy needs serious work in customer service. I canceled my Panera subscription because of this store. What's the point of having a subscription if you can never get anything you ordered?! And to be clear, my order wasn't ready because of food shortages, they simply just didn't have it ready. 45 minutes total for a souffle??? Get some real managers in there please.

This particular location is great! I have a heavily modified coffee order that I get semi regularly and its always done right. The baked egg souffles are my favorite and I really miss the ham and swiss version but all the rest are really good. But this location is great, awesome service decent food.

Placed a catering order 24 hours ahead, paid and received a confirmation. The next day the order never showed up. I called the store repeatedly for an order status and the phone just rang and rang, no one ever answered. I tried for a few days to get through to the store and finally had to call the 1-800 number for customer service. They were able to process a refund. It’s a good thing I didn’t have an office full of people waiting on lunch, had to scramble and make last minute arrangements. Pretty terrible customer service.

This Panera used to be awesome now it’s horrible. Everything about it is horrible. There used to be an older lady who was the manager and the food was great and the staff was so nice. I don’t know who runs this place now but I wont ever be back. I got a flatbread pizza and it wasn’t even cooked all the way. The staff is rude and the place is dirty. It just went downhill it’s really sad. Save your money and go to a different Panera or somewhere else.

I ordered 1/2 Chicken Chipotle Avocado melt, 1/2 salad, and selected chips as my side from this location. With all that is going on, I gave 15% tips even though that was a mobile order. The sandwich was spoiled and smell disgusting, and the chip was missing. I took it back to the store and told the manager about the spoiled sandwich and missing chips and insisted to get the refund for the sandwich. I had a few bad experience Panera Bread at this location before, but I always thought it's a difficult time and people make mistakes sometimes. But, today, I had enough as I have given it plenty of opportunities to make things right!!! Poor quality needs to be improved, and mistakes need to be corrected. Doing nothing is not acceptable. No more Panera Bread at this location ever. This is absolutely not acceptable!!!!