Sbarro

Whoever Skylar was working the other day made me feel so welcomed as a customer. She was patient with me asking what food contained what did to my son’s food allergy and made it so easy for him and I to decide on what he can and cannot eat. I was frustrated myself because of the amount of people were there but she made sure we were all settled and that I shouldn’t be rushed. 100% customer satisfied and my son was as happy as can be because of her kindness.

3-13 We made a special trip here since the Sbarro we usually go to at Stratford Mall closed, which we discovered the night before. We've been going to Sbarro forever since it is the best New York style we have found in IL. We go for the food, not the service. We certainly don't expect to be treated like a valued customer like chik fila, as the service provided is typically curt and no nonsense. Traveled 40 minutes to get a slice of pizza, but didn't expect to be treated so rudely by the girl who took our order and packaged our food. I was having trouble with the payment system. I told her it wasn't working. She kept yelling at me that it's "asking a question". I told her I can't read it, as I didn't think I'd need my reading glasses to purchase a slice of pizza. She again yelled in an unusually rude tone that "it's asking a question"! Again, I told her I can't read it. She finally acquiesced after repeating the "it's asking a question" and said it was asking what I wanted to "tip". Tip? Tip for what? Turns out, there were four options for a tip, with the final option being no tip. After being treated so rudely, I wasn't warming up to the idea of tipping for something that shouldn't be tipped or tipping someone for rude service. Anyways, I opted for the no tip and she shoved by bag of food at me...seriously? Needless to say, we won't be back. Oh, if you're wondering- the pizza was delicious.

Ordered the spinach stromboli,,, It was totally NOT spinach. Instead it was what to appear to be can collard greens rolled up into a garlic bread. I drive a semi truck for a living, so whenever possible you want to get a f great meal. Sabarro is known for great fresh food, with the exception of this Sabarro located in Dekalb Illinois. Worse Sabarro ever. Wish i could've uploaded the photo of the collard green stromboli. 😔

Sbarro for Breakfast? Eggs, Bacon, Potatoes and Bread... A Great Breakfast at a fair price. My Wife's enjoying an Egg, Spinach and Cheese Calzone. Coffees were a dollar and were very good. Why would anybody buy coffee next door at Starbucks? FYI: If management reads reviews I hope they consider asking Jimmy to teach Customer Service.

Me and my fiancé came here. Kathia didn't offer good customer service . . When I pointed out the slice of pizza that I wanted she grabbed a different one from the same tray . I asked for a Sicilian supreme pizza . I told her that's not the one I want . She ignored me when I told her that. Then she put it in to heat up. I told her once again and pointed at the one I wanted . She picked it up and turned around . She told me okay is that all you wanted . I corrected her, also her manager I believe corrected her too. After that as I went to pay I mentioned that me and my fiancé where paying separate. I also asked for a water bottle and if I could combo that . She told me only the New York pizza had a combo. After that I paid and asked how much it was . I looked at my reciept and she had charged me for my fiance's pizza . I told her that we were paying separate and she had charged me for his too. At this point she was just walking away. IDK what she said as she walked away . But her manager did attempt to correct it but at this point I was too mad . And I told her to just forget and that it was okay.