Dunkin'

I had a really bizarre experience at this Dunkin yesterday. I was there to use my free drink coupon, which I had earned from purchases & was excited to use. When I pulled up to the drive-thru window for my iced Pumpkin Spice Latte, the two young men inside were throwing ice at each other & initially ignored me. The young man making my latte was mixing it & half-heartedly shaking my cup, while throwing ice at his co-worker & onto the floor. He also came up to the drive-thru to put ice down his co-worker's shirt, while handling my drink & avoiding eye contact with me. Not only was this inappropriate customer service & definitively unsanitary, my latte turned out mediocre at best. It had no whip cream & did not taste like pumpkin--or even taste good. After I'd sat & waited awkwardly at the window for a few minutes while they deprioritized me & my order, the employee handed me the latte saying, "Here." Overall, a very unpleasant experience. I rarely treat myself, & the unprofessionalism of these two employees ruined what was supposed to be a special treat. I encourage the managers & owners to roll the tape around 2:45 PM on 11/2/2021 to review the series of health code violations & OSHA violations that I witnessed firsthand. There are many better Dunkin stores in our area whose staff values customer service & quality more than the staff at this location does.

I used to work for Dunkin and I went to this one to get a drink since I haven’t had Dunkin in a long time. I ordered the pomegranate drink medium. And I was never a fan of green tea so I asked for sweet tea nicely and respectfully and the person who gave me my drink, Gave me a rude attitude and didn’t like what I said. And I’ve seen and done better service than snatching the drink out of someone’s hand and saying “just give it” while glaring at me with the rudest look. Never coming back since what I ordered is a problem.

Donkin donut store is clean, but employees are not clean. They are very rude, and they are arguing with customer. I ordered one coffee, with milk and sugar, bagel cut, toast with plan cream cheese and one expresso shot. She mixed both coffee’s (regular coffee and expresso shot) and she is arguing with me and saying both coffees are in same glass. Looks like management is changed recently for this location. Horrible experience in this location. Lak

This location is changing for the better, i believe their a doing a much better job with customer service, the old rude staff is gone i believe and great job to management to realize that. I encourage the management and staff to continue in this direction. The coffee always taste the same but the donuts don't taste like the one we had in lilburn, Overall my daughter has adjusted to the taste lol. Thank you the better service and i am sure all your customers appreciate it.