Dunkin'

Do they still have a broken espresso machine don’t put. Note on the order menu last time o went there three months no espresso machine I will not order ther coffee cause it taste old and nasty I mean come on who ever owns this Dunkin’ do you your self a favor and sell it so many bad reviews they make Dunkin’ look horrible I’ll go to Mary Lou’s where there coffee taste better and better prices I get a large from Mary Lou’s three times bigger and there service is always amazing bye bye Dunkin

Last time I went here I had an issue where my coffee was made wrong so I went back in and asked them to remake the coffee. The young man that was there forcibly refused to make my coffee and demanded that I present the receipt that he did not give me, otherwise he wasn't making my coffee. So I walked out having paid for a coffee with no coffee in my hand now and called the corporate offices. They informed me that this would be handled and that they would have the store owner call me to rectify this issue within 48 hours. I waited 48 hours never gotta call back so I called corporate again. This time they told me they escalated the status of this issue apologized and told me that the owner would reach back out in 48 hours and if they didn't that corporate themselves would handle the matter. After another 48 hours I never got a phone call from the store owner, Corporate never followed up with me, and so here I am today still without the coffee that I paid for and with no acknowledgment from any sort of supervisor or owner. I have told everyone I know about this I let them know how unprofessional this Dunkin donuts is and that it's easily the worst I've ever been in experience with. I felt disrespected by the young man that refused to give me my remade coffee as he laughed at me walking out the door empty handed. Corporate will continue to hear about this from me until it gets rectified. This place should be closed down and reported to the Better Business Bureau for its irrational employees and lack of unprofessionalism. Never giving this place my money again.

The most horrible service I have ever had. Kim is not very nice when she is clearly wrong. The customer is ALWAYS right. She misunderstood my order and embarrassed my family. I have lived in Cumberland for 22 years and I have never been so disappointed. I am going to actively pursue this just because she still thinks she's right. Kim H needs to be trained or retrained so this doesn't happen to another guest. I will never recommend this branch to anyone.

I can never get my coffee the way that I like it here. They always make it differently and not how I asked. I can taste and see the difference. Even though this location is most convenient for me, I will go out of my way to have my coffee made right. I'm not talking about a one time thing. This happens every time I go no matter the time of day. Very disappointing!

This place doesn't even deserve a star not even a half a star yesterday I ordered my normal drink a macchiato and twice I had to send it back because they mixed it. If you don't know how a macchiato is made they put the cream and sugar in first and then they pour the express on top and that's it no mixing!!!! They started arguing with me, I don't understand what there is to argue about I'm paying $5 for a drink I wanted to taste like it normally does. So I ask my money back I will say the manager gave it to me and I went to the dunking on Mendon Road and there was no problem it was perfect!

This Dunkins has good proportions when it come to flavoring their coffees and such and the food quality itself is as good as about any other Dunkins. However, about 25% of the time you go there the staff there can seem a bit aloof, turned off, or rude when it comes to interactions with customers from my personal experience of ordering regularly. Overall good Dunkins