Dunkin'

The manager Amanda is great. She always greets her customers with a smile and a polite professional demeanor. She never fails to impress both everyday customers and even occasional repeat visitors like myself with her great rapport, magnificent memory, and expert knowledge on new and returning products. I always enjoy my afternoon visits to this location. MOST of the staff are very friendly and helpful.

I do enjoy Dunkin and I do frequent different locations. This one has declined quite a bit over the past year. Most obvious of issue is that I order my drinks with "Less Ice" in the App and most of the time this is ignored. My most recent drink I ordered from them had "Less Ice" but I couldn't even fit the straw in because of the excessive amount of ice and the cup was not even filled up (about 4/5ths). Other locations seem to understand the order, though I am unsure why this one has such a hard time reading instructions.

I understand being short staffed, mistakes are gonna happen. Not every single time. For the last 5 times, and the only times I've ever gone to this location. Hash browns, burnt. Bagel, burnt. Donuts, wrong kind. Bagel, next to no cream cheese. It doesn't take much to make me happy. The fact that I'm even leaving a review is impressive, and the wrong sort or impressive. I usually just never leave alone and never go again. You don't need perfection, but you do need some accuracy and consistency. Also, the workers may be saying the nice words to you, but their face just scream "I don't want to be here" and I get you don't, I wouldn't want to be working there even with full staff, but don't let your customers see or feel that.

Food and coffee are usually pretty fresh. The staff frequently seem to be harried and this reflects in poor customer service (multiple instances of different staff members throwing bags of food on the counter instead of just handing it to you). I typically order on-the-go and I frequently have to ask for missing items (donuts and munchkins seem to be consistently missed on-the-go so I have to ask for them). Disappointing as I've gone to this location for a few years and just lately it seems to have regressed.