Chili's

We have been visiting this Chili’s for years and have had wonderful past experiences. However, we have not been happy with the service over the last 6 months. With our visit being over an hour, we never got refills and our son only had a few fries on his plate. The one person who checked in with us (not our server), only asked who our server was and walked away (still with no refills). Each time we have visited we had hopes the service would be better, but sadly not.

Just ordered a fiesta chicken bowl with (extra) chicken and this is what we get. I will give it to management that in the past this has happened and they made it right, but at some point this gets old. We pay over $20 for a single meal to be delivered to then receive a half a meal. I didn’t want to be”that” guy calling to complain again so instead we will not order from Chilis Conroe any longer and will just leave this here. You guys gotta do better and get someone in that kitchen that can make sure what you guys advertise is actually going out.

I'm not even sure why we keep coming back here, especially in the evenings. It's always a bad experience!! Today it took 20-30 minutes for us to get someone to even come take our drink order. Then when we ordered our appetizers, they came out cold, and it took over an hour to get the food out for a 3-person table. That's just crazy, and the food was cold!

Everything was fine until today. If they are busy avoid going here because the service sucks. Most of the wait staff can't handle multiple tables. Our waitress took the kids order, and after seeing my kids dad come in she asked him did he want anything and he said no and she never came back. I never got to order my food and after finally coming back to our table after waiting 30 minutes, and I say something (I'm a very calm person so I wasn't yelling or snapping) she was like I feel like your mad at me and ran off to get the manager and the Manager finished waiting on us. Was not a great experience at all