Panera Bread

Grungy!! This place used to be so nice. It has definitely gone downhill! Every table had trash on it, the floors were dirty, water puddles on the floors by the drinks. It is now March 2nd and they still have a small Christmas tree and an old Santa canister filled with old popcorn. Needless to say I won't be back!

Customer service customer service customer service! Today was the day I decided to add a review about this location. Consistently Ive walked into this store and stood at the counter and waited and waited as no one is there in the front to greet or take an order. Now yes there are ppl working but they don't seem to think that it's their job to say "HI someone will be with you in a moment". For the third time when I finally had to stop someone and ask would anyone be taking orders I had a person tell me "I just work bagels, I don't know where the cashier is". Managers walking by without a word and finally the only way to get someone to the front is to act out of character and raise my voice to ask is anyone ANYONE working the front? That's when they want to say oh I'm not sure where the cashier is (how do you not know where your front line, first to greet customers staff member is at?!). The offer of free food.. Blah. Free doesn't excuse the customer service aspect of this, which consistently continues to be a problem with this location in the mornings. (and as an aside no I didn't take the offer of free food, I work, I can buy my own food.) Hopefully management (like corporate) sees this review and does something about the lack of professionalism and attention to detail that is going on at this location. I for one will not be back. ( I know I know I'm just one customer and I don't matter however one turns to two two turns to three... You get the idea.)

Just very poor service and no interest in ensuring customers are happy. Ordered 6 bagels (they were in the bins)…waited and waited……..and waited. Then told they didn’t have any bagels left (we saw them in the bin). Then they gave those bagels to an order that came in after us. Then the “manager” rudely gave me a paper bag with the refund of the bagels in it (odd?) and offered no apology. Would have been great if he asked if there was something else he could get us (this was my twin daughter’s birthday). He just dismissed us and walked away. Not a life-ending experience, but just another example of the poor service here…been coming to this location for 20 years…sure miss the good ole days when they cared about customers.

The customer service at this location needs improvement asap. The young lady at the register was more than rude to both my mom and I. Later on I saw her again and asked where I could find to go boxes and she looked at me and didn’t say anything so I asked her if I needed to ask someone else and she said yeah. As a former manager I wouldn’t have held my patience for an employee who makes customers feel more than uncomfortable. For that reason I will not be returning to this location it’s just not worth it. People spend their hard earned money to have a pleasant time not to feel uncomfortable and uneasy.