Mcdonald's

Mr. Luke was beating the drive thru on ear working the front counter and fixing orders so for that I'll give them a five star and believe it or not he never missed a beat I told him soon as GOGO RIDE SHARE an Uber partner transportation cross country rode share sky rockets I'm coming to get him a multi talented man at McDonald's with orders hip hip hooray

App order had an error when trying to do curbside pickup (which happens, that's fine) but the order went through and we got a receipt and a charge notice from our bank. The error told us to talk to an employee about it so we waited in the drive through ... for over 20 minutes. When we got to the first window the employee tried to look up the order which wasn't showing up in the system so she politely asked us to pull up to the second window so a manager could help us. That's when everything went wrong. The manager, Alma, after trying to look up the order and not seeing it said "sorry, no order in the system, nothing I can do." and motioned us to leave. I showed her the email receipt and the charge in my bank account and she still had no interest in helping us - told us to come back the next morning and looked annoyed that we weren't just leaving. I declined to leave without the food we paid for, and fortunately for Alma another employee located our order which had apparently been sitting somewhere for a long time. That employee was very empathetic, apologetic and polite and immediately brought our food out to us. Not sure what criteria is used to promote people to management, but they're doing it wrong. Either of the other two employees would make infinitely better managers and result in happier customers.

Christian, the drive through attendant took my order at 10:17 am this morning. His service and demeanor were AWFUL. My little two old daughter wanted juice, and we couldn’t stop and go into a store somewhere because she doesn’t do well with short trips, seeing as how she does not like being strapped into her chair. Who does, right? I began the interaction by asking if they had any kid drink. He said “NO”. His tone was dry, dismissive and he sounded annoyed. I used to work as a cashier and drive through attendant at 16 at Wendy’s. The job can be monotonous, boring, and pays badly. I get it. But I was never rude to someone. Bewildered, I asked “really? What if I ordered a happy meal?” He replied with “we only really have breakfast right now” I asked once more “so you have no kid drinks, bo juice or milk or anything?” He said “not until 11:00am.” I was not about to argue over the drive through with him even though this was an absurd conversation, so I simply asked for 2 sausage burritos and a small water. On the screen, a message popped up asking if I wanted to add a kid juice amongst other items. I asked him about that and he was SO rude. Said something like “okay yeah I’ll add it.” When I probed him about what he had just told me he just kept saying “okay yeah that’s what I just added”. I am incredibly frustrated. This conversation was had over the headsets, and here all team members can hear the interaction. Where was management? Is he the manager? Was there nobody else at this location who cared that he was lying, being rude, and dismissive? I want an answer.

My food didn’t come at the time I paid for it. I ordered my food priority and and fresh. When I called to check and see why my prefer taking so long for my CV old, some rude worker acted as if she couldn’t make another order for me because I stated I didn’t want my child’s food cold. The fact that I paid for priority and fresh and it’s been literally thirty minutes is complete bulslhit and I’m calling corporate!

REPEATED POOR Customer service by McDonalds standards. New episode. Drove up to the left lane. Right lane had on car in it. I was told to hold on. Three additional cars were processed in the right lane as I was waiting to even submit my order. I get to the window and it is the Manage who was processing the left lane. He was busy doing inventory. On another Vist... Was yelled at by an employee as I was trying to understand why ordering through the app made me wait 15 min. I ordered before I left the house. Drive through had 2 cars. I parked, entered my parking spot in the app. Had the drive through run through 5 additional cars over and above what was there when I arrived. Tried to talk to the manager on site and he could barely speak English.