Marks And Spencer

If I could put more than 5 stars, I definitely would ! I was looking for a specific model and size plus length of a pair of womens black trousers which was out of stock everywhere but Bracknell who had just 1 left in stock. When I found the trousers rack in question, the size and length I was looking for weren't there. The staff not only checked again their stock levels for me, which confirmed that in theory they had 1 in stock, but they then checked physically all the black trousers they had (and in M&S, that's a lot of trousers to say the least). As I live in France and so can't just pop in every so often, I really appreciated this effort which actually paid off as the team DID find that 1 pair in the middle of a totally different area. They really went above and beyond my definition of customer service. The end story is that I was so happy that I ended up getting a whole load of other clothes for my daughter who made the most of the situation so left a few hundred pounds lighter than planned but happy. I really wish that I had noted the names of the staff in question as they are those kind of people who are valuable and I hope M&S realise their value

Parking is good the layout is good food dept. Is good lots of choice. I feel the ladies wear is old fashioned and not sure who they are aiming their fashions at. All of the clothes are re runs of sixties and seventies Shoes are good value and choice is plentiful . I think M&S should ask their customers what they want not guess because at the moment they have missed the boat.