Tesco Cafe

Great customer service today at the Batley store... checkout assistant Ellen went above and beyond and really helpful, helped with packing, and waited patiently while I found my clubcard and coupons..my husband is disabled with a brain injury and gets really irritated, she picked up on the situation straight away and made my shopping experience less stressful... Disability is not always obvious...well done will definitely be back

I honestly cannot praise Tescos in Batley highly enough. I had been forced into doing the weekly shop due to my husband fracturing his ribs. As it is one of my most hated pastimes, I decided to place an online same day click and collect for when I finished work at 6pm. I found out later in the day the payment card had failed due to a MasterCard issue so almost had a meltdown believing that I would have to wander round for 2 hours buying food for the family after a particularly horrible day at work. I phoned the store and Mark in customer services came to my rescue. My order was there, ready for me at the customer service desk ready to be scanned through in order for me to pay cash instead. This was all done for me within a matter of minutes. Mark then took all my groceries to my car and bagged them with me and put them into my car for me. I do believe this was exceptional customer service on behalf of Mark who completely understood the pressure I was under on Tuesday and dropped everything for me to ensure I didn't have to wait any length of time in collecting my weekly shop. I would like to thank Mark for helping me out of the predicament I found myself in with speed and efficiency. Lovely person, extremely professional and went above and beyond for me. Please pass on my comments to him. Kindest regards Debbie

Always been happy shopping at Tesco but this store as some impolite employees selling mobile phones on 1st floor wouldn't let me look at phones didn't give me a receipt had to ask as on way out security check you've not stolen items as it's a big problem in batley been a user since 1994 before this store was even built.