Firehouse Subs

I ate here before, and the service was good. When I was standing in line to place my order, the family that was standing in front of me was trying to figure out what to order, which I wasn't aware of. So, the guy that was taking the order asked me was I ready to order, and he thought that was so funny that I just didn't go in front of them and order. I am just a considerate person when someone is in front of me. Maybe the guy wasn't aware of it, but it came across to me as rude. It will be a long time before I go or ever.

Decided to stop here today ,I question our decision. I paid for my drink and the young cashier placed his finger in my cup.He looked at me a little strange upon my refusal of the cup,I asked for another. I told him he has been handling money,therefore his hands were NOT clean! Also, while eating my husband found hair in his sub. He low key informed an employee and she made him another sub. I would have given a 4, had he not found hair,and my cup given to me correctly. I noticed that they do not wear hair nets.

Updated review: September 2020 the restaurant seems to have come a long way from when I wrote my initial review. the cup situation is still something that bothers me and still happens. I mean I have gone to this location now for in excess of 8 monthsand just this week after 8 months I find out they have large plastic cups they could have offered for 8 months of getting a large combo and getting that paper wax cup. The covid shield at the register makes it a little more difficult to order but that is everywhere. My food this trip which was a meatball sub was okay. Ans my bowl of potato soup was good to say the least. I would have taken this up to four or five for the shear improvement over how it wasbut that comes situation bothers me that bad it will move up to three stars from one. the cup has nothing to do with it but the principle of not giving the customer what they are paying you money for is everything. It's called stealing, it's called robbing and it's called wrong. The food is ok but I get really tired of ordering a large combo and the staff always handing me a medium cup. One employee told me the management encourages that which I find wrong and dishonest. If you pay for an item you should get the said item. I am inclined to believethat employee based on the fact employee retention is some of the lowest I've ever seen in my life. Every week..... New faces...