Panera Bread

I drove all the way from the bx to this place just because I was craving the cinnamon bagel with egg and cheese and it was delicious. I went from breakfast and staff is nice and fast. I didn’t like that much the atmosphere since it didn’t look like a calm place to have breakfast, in my opinion. It looks more like good to go food. Thank you anyways.

I’ve been to other Panera Bread locations and they can’t seem to get orders correctly . I ordered a sandwich and it took 20 minutes. My sandwich was already ready and staff didn’t call my name. I also asked for no cheese and they managed to still have a few pieces in it. The bread was stale. The lettuce was old. I didn’t bother taking it back considering it took a while to get orders prepared. The first time I ordered from them I ordered from a deliver app for a large party and they forgot an order. Customers wait a while for their order—please ensure staff double checks orders before sending them out.

Update: they missed my app-placed order (it was arranged to be picked up right before closing). They brought me inside (it was locked) and made my food even though they were essentially closed, and made up for it food-wise, unprovoked. All with a courteous, apologetic tone. I could be mad they forgot my food, or be grateful for the customer service, and I'll choose the latter. Review up from 3 -> 4 stars. Original: This place has fine food and generally good service. But they also regularly open slightly late. Anywhere from 2-10 minutes. One day, I was waiting outside for nearly 20 minutes after they should've opened, only to have to knock on the glass to then be told they were understaffed and would not open until a full hour after the scheduled opening time. And they wouldn't let me in just to get my sip club drink (literally one employee is all that's required for me to be given a cup). I'm being more than fair with my three stars, given the consistency of the issues I mention.