Tim Hortons

Wish I could give this zero stars. The staff here are awful! Rude and not accommodating. It was a great place when it first started but has become terrible. My family and I have gone here a few times because we like the brand, but the experience at this particular shop is just the worst. I can’t remember the last time one of the staff members were friendly. If they stop hiring low maybe it will be good again. Doubt it. If you want friendly service and excellent product go to Starbucks at the highlands and appreciate the friendly staff there!

I was very very excited for some Timmy Ho’s. My excitement level dwindled as I stood at the counter as the workers behind the counter swept the floor, wrung out rags and other small tasks. Each time they would look up at us and go back to their tasks without acknowledgement, my excitement dwindled even more. No apology for the wait but just a strong sense of annoyment that we were there. I’ll go to sheetz tomorrow, their coffee is better.

Stopped in for a quick cup of coffee and treat. Surprised at the lack of doughnut variety. Ordered a caramel macchiato based on the image on the menu. When I received it, it did not have any visible whipped cream or caramel drizzle on top. When questioned about this, the obviously inexperienced staff person said, "It melted into the coffee. That happens sometimes." Immediately afterward, we overhead the manager use profanity with another staff person. We will not be back.

Around 7:30am today (12/22), I stopped at Tim Hortons for doughnuts and to buy a gift card. The display case in front by the register was empty and the few doughnuts that were in there looked as if they were a week old. The cashier stated there are more doughnuts in the back, but she never went to the back. She stood to the left of the cashier area filling my doughnut order ( I could not see the doughnuts she was putting in my box). The glazed doughnuts looked and tasted awful ( I think they forgot to put any glaze on the doughnut). Could they have been yesterday's doughnuts? The apple / cinnamon fritter / doughnut item I got was super dry. The dozen of doughnuts I got were just not good. It was only 7:30am, surely the doughnuts should have tasted and looked better?? I will be finding somewhere else to go. Don't waste your money.