Panera Bread

they always get my order wrong. it’s absolutely frustrating when i order super early in the morning when they are not busy and my order is wrong constantly. i love panera and i understand being understaffed or having a busy day, but when i ask for a super simple order and it’s completely wrong, it’s super frustrating and i can’t eat breakfast. don’t come here if you want your food correct!

My food was exactly as expected but the 5 stars are for the employee who helped me this evening. I didn't catch their name but they had purple dyed hair. The restaurant was busy, they appeared short staffed, and they told me the computer system was down. They seemed very stressed but still helped me solve a problem I was having with my online order. They were friendly, professional, and my food was good. They had every reason to brush me off, the issue I was having was caused by me misreading something and I was 10 minutes late to pick up my food, but they still helped me out in a very kind way.

Panera Bread On Bald Hill Rd. Warwick. Just let me state this is my first time there upon entering the building it was very clean inside a lot of choices to choose from on the menu by no means is it an expensive very expensive for my first experience there I ordered a soup and a half a sandwich and a drink and there is another person with me and they had to order the same and it was like $32 but it was really tasty the soup was hearty the sandwich was delicious.

My partner and I came into Panera at around 4:45, 01/09/2022 to order food to go. A man ordering food at the cash register was not wearing a mask and was HACKING all over the counter and cashier. A woman behind him stood a healthy six+ feet difference, but she had a young child and looked visibly uncomfortable. After the coughing man ordered his food and left, the woman spoke to the shift lead/manager (a woman with glasses). My boyfriend and I were sitting at a table waiting for our food and saw their exchange. Basically, the woman respectfully asked that the employees enforce the mask policy. The shift lead(?) seemed amenable, but once the woman left, she began stating things like "Oh, does she expect me to hire someone to check masks at the door? Does she want me to hire someone specially for that? I'll GLADLY HIRE YOU IF YOU WANT THE JOB". She spent her time mocking the woman, making hand gestures, and behaving in an incredibly unprofessional manner. I did not understand her problem, as there was clearly a box of masks at the cash register for unmasked customers. There was no plexi glass or other protective measure to protect the cashier either. This behavior was appalling to witness, and especially during the current surge of COVID cases, it's extremely dangerous behavior too. I'm never coming back to this Panera again and for anyone else who cares about pandemic safety, I would suggest taking your business elsewhere.