Dunkin' Donuts

I ordered inside. The clerk(with braids and dark skin male) got my order wrong and didn't scan for my rewards points. My order came to a little over $9.00. I ordered a large frozen ice coffee, french vanilla swirl with cream and 3 splendars. They gave me an ice french vanilla swirl with milk and sugar. Then I told him it was wrong and told him 3 more times what I wanted and he still got it wrong. This location is HORRIBLE! My order is ALWAYS wrong! I won't be going there any more. Very dissatisfied!

When you work at dunks you should make the food and coffee as if you were going to eat or drink it. My order is always simple and I’m a daily customer. I asked for ham and cheese no egg on a toasted English muffin. They never toast it just throw it all on. It’s discussing! It’s not a lot to ask to get your food the way you like it especially for the price. It’s very disappointing!

I have been trying to give this store the benefit of the doubt since the pandemic. However, it should never take over 10 minutes to make a SINGLE iced coffee. I placed an “on the go” order before I left my house for a large iced coffee. Takes me about ten minutes to get to the store. I walk in, no in greets me and I stand around for over a minute searching for someone to ask about a coffee I placed TEN minutes ago. I was handed the coffee with a “here you go” and no apology. Isn’t the POINT of the “on the go” order that I won’t have to wait when I get there? Poor customer service all around, whenever I go there. The drive thru is a mess and most of the employees are impolite and act like they have somewhere else to be. Often having side conversations while conducting my transaction through the drive through. Again, I’ve tried this place for over a year. I work in customer service and have been for over 10 years. This isn’t acceptable for a location that isn’t relatively that busy. The Dunkin off of 93 in Quincy has a line down the street every morning and they are the nicest and fastest team around. I know this isn’t an easy job but there’s a line between being actually busy and slow and plain incompetence.

This dunkin donuts is awesome first thing in the morning when the morning crew is working. After about 9 am the coffee and device just go down hill especially in the late afternoon after 2 pm, the coffee isn't made correctly and if you tell staff they disagree saying is the correct coffee and won't remake it for you

Dunkin on main street… idk what happened. The last couple times I’ve been there the girl at the window is unbelievably rude. Was there this morning at 9am… she looked miserable didn’t greet me at the window didn’t say one word to me. When I got my coffee I said thank you have a good day she didn’t say one word just looked at me. Not to mention she mopes around… there is a line all the way down to CVS. Everyone else inside is busy, hustling, drinking lined up ready to go out the window. This is how Dunkin’ loses customers.