Subway

I’ve been coming here for years. Service is ok but it’s the closest location so I still came. However, I won’t be coming anymore after today. I placed an online order for the following day, like I normally would, but the website crashed and submitted my order for it to be done right away. I Still don’t understand how that happened as I’ve done online orders a million times but it’s Not a big deal. I decided to give them a call to cancel my order. I called them at 9pm (they close at 10) and no answer. I proceeded to call 4 more times and still no answer. My boyfriend started calling for me and he called 9 times. That means we called a total of 13 times!!! THIRTEEN! If you’re still an hour away from closing, why aren’t you answering the phone? If I’m calling multiple times, wouldn’t that appear important to answer? I wouldn’t imagine that they’d be super busy at 9pm. My guess is they want to leave home early so they ignore PAYING customers. Now I’m stuck with a charge on my card for an order I did not want. Ridiculous customer service.

This morning I stood at the door at 7:06, when the door should be open at 7, when this person saw me standing at the door she came over and unlock the door. I said good morning she ignored me. She walked back into her working area, she started putting bread away then came back and asked me what do I need, with the worst attitude. I asked for some type of Sandwich on the menu and she said they don't longer have it. ( because some meat that is no longer available) I simply asked for her name and left. She said her name was Selena. Never going back to this SUBWAY again.