Starbucks

Normally the experience here is great, but this time the drink I got was almost completely ice. The drive thru wasn’t great either, joslyn was taking someone else’s order when we were paying - I asked to use my stars and she nodded “yes” but didn’t say a word to me and I was still charged the full amount. Not the usual friendly service I get here

My sister tried ordering a drink and they didn't have it, then she tried ordering another and they didn't have it. I was afraid they wouldn't have the third thing she was going to order but they did. However, they were very apologetic and my sister was patient with them because we both understand how hard customer service jobs are. One of the employees felt so bad for not getting my sister the drinks she originally wanted, so she personally apologized and gave us two free cake pops and wrote an apology note. She even said that she appreciated how patient and understanding my sister was. That was so sweet of her and we've never received such sincere and nice service from a Starbucks before. This should be a lesson for everyone that as the customer, being patient and understanding with the employees can end up being more beneficial to you rather than getting angry or upset. We will definitely be going back to that Starbucks. However, I would like to add that my drink did have a LOT of ice in it.

Received the wrong drink by accident in the drive thru and I went in to get some milk for the drink as it wasn't bad, just a lil strong. The girls there were so sweet and insisted on remaking the drink and were very apologetic. Definitely going back to this Starbucks again if I'm in the area. I wish I had gotten their names but everyone was very sweet and the food and drinks were good!

My buddy and I like stopping by this Starbucks whenever we go to microcenter. Each time we go we order the same thing, an Americano, a mint tea and a couple sandwiches. Yet however simple our order 4 out of the last 4 times we've been there our order has been forgotten (literally) and/ or prepared incorrectly with a minimum wait time of 10-15 minutes. What's worse is seeing people who get there after us with far more complicated orders getting their items and leaving before us. I know everyone has the occasional off day but at this point it's a pattern and never by the same person twice