Taco Bell

Worst customer service ever!! They have no employees to work the registers....I WAS TOLD THEY NO LONGER RING UP CUSTOMERS...and you have to use the kiosk machine they said,, due to covid however its so dirty they have no have sanitizer wipes, but if you pay cash they will open the register to take your dirty money!!! OH AND THEY MAKE YOU SERVE YOUR OWN POP BUT CANT RING UP YOUR ORDER!!! FUNNY IM NOT EVEN ON PAYROLL!!! GONE ARE THE DAYS OF GOOD CUSTOMER SERVICE!!!

Update: A team member saw me walking away from the restaurant and unlock the door and gave me my food! Below is what I wrote as I was walking away: Dine-in was enabled on their mobile app so I ordered early and walked 40 minutes to this location. When I arrived, all the doors were locked and my phone won't let me cancel the order anymore. There's no phone number to call the team members and let them know I'm outside either.

Worst taco bell I've ever been too. Was in line over 20 minutes for them to mess up the WHOLE order because the employees were just playing around and talking instead of worming. No phone so couldn't call and tell them about my messed up order and definitely wasn't waiting in line another 20-30min for them to mess my order up again- steer clear of this location at all costs.

We went there last night it took 1.5 hours in the drive-thru to get our order. I don't know what they were doing inside maybe they were taking a rest after each order and not in a mood to serve I literally hate taco bell after this. and never go back again. every car move after 15 minutes. we were 4 cars behind the order window and spend 1.5 hours there.

7/11/21 I placed an in-store pick-up order from this location through the app and when we arrived, we attempted to walk into the store to pick up our order because it said it was ready. All of the doors were locked but there were no signs up or anything about in-store and the drive-thru was packed and running. We called the store and a woman answered. We told her the situation and she stated that they weren't doing in-store pickups because they only had 2 workers working and that we would have to go through the drive-thru to get our order. Mind you our food was already made, the order was ready for pick-up, and the drive-thru was full and not moving (line was to the street). This means we would have had to not only wait another half hour to get our food, but also that we would be eating food that had been sitting for a half hour minimum. We asked the woman nicely if she could at least run the order to the door because it was paid for already. She said "Seeing as there are only 2 of us and you are holding us up from making orders..", we stopped her right there and asked to cancel the order. She said we would have to go through the app to do it. The app did not let us cancel because the order was already made. We left and went to another Taco Bell and had no issues. We sent in a complaint to Taco Bell but all they did was refund our order about a week later. Our dashcam recorded the whole incident and phone call. 7/29/21 Hesitantly, we decided to order from this TB again a few weeks later. One because it is one of the closest TB to us, and 2 because we like to give places an extra chance especially during these tough times. Our quesadilla was 1/3 plain bread, our $3 Hard Taco Supreme was heavily lacking, and our Chalupa was as well. This location has been our go-to TB for years now but we will no longer be going there. We will also lower our business to Taco Bell as a whole as their complaint team offered us no empathy or gratuity for our frustration. and this is our 2nd time complaining overall. The 1st time was because my gf is vegetarian and we ordered a bean Crunchwrap and it had meat on it. This can make a vegetarian very sick. The complaint team offered us nothing and never replied to our complaint and the store itself only offered a $1 drink. Taco Bell is going down hill and situations like this help explain why.