Ihop

What I enjoyed: I ordered pie and coffee which were both very good. The wait staff was very attentive once I was seated. Most were masked which at this date in the pandemic (first week of March 2022) is not necessary, but it showed their concern for patron safety and I appreciated that. Where I felt improvement was needed: I waited over 7 minutes to be seated mid morning during the week with less than 10 tables being used. I had to ask the cashier, "Should I just seat myself?" He had been busy with paperwork, but had definitely seen me waiting so I assumed he was waiting for a team member to come out and seat me. But he said, "Oh! No, I'll do it". Once at my table, I immediately experienced the foods the previous guests had enjoyed on my hands and clothing. Gross. I asked my wait staff if the table could be cleaned and pointed specifically to the area that was sticky while I used the bathroom to wash my hands and get the sticky grossness off my clothes. However upon my return I found that the table hadn't been cleaned. Really? So I cleaned it myself with the provided napkin. When my coffee arrived I noticed that the coffee pot too was dirty. It had coffee stains all over it which was extremely off putting and unappetizing. Overall my experience was less than optimal. Basic public hygiene at the point of service fell far, far short of the lowest end of the bar. However, I will return in a month or 2 to try again. Perhaps that will give management time to hire more help and train them in proper hygiene practices.

Service was slow. Place wasn't busy at all. Food was barely warm. Pancakes tasted like they'd been cooked perviously and warmed when ordered. Flat and hard. The coffee was good. The one busy waitperson couldn't get help to save her life. 5 wait staff and only 4 tables were full. Team work guys and dolls was lacking.

This might be my third time leaving a review in my lifetime so let that be a testament to the service here. It took 40 mins to get eggs, pancakes, and a grilled cheese. I understand that we are living in a society where no one wants to work so finding good help is difficult right now. My son’s grilled cheese was burnt. My toast was beyond burnt…Pretty sure it caught on fire! The waiter did a good job. Not sure why he didn’t hand the burnt food back to the cook and ask him what the hell happened. I’d recommend going somewhere else!