Panera Bread

I ordered a barbecue chicken sandwich and they hardly didnt put any barbecue sauce on it at all...I could barely see it or taste any; it was just a dry a@@ chicken sandwich. I took my order back up to the restaurant and showed the manager Monica Ramirez @ 7:30pm Sept 12th and she stated that's all they should put on it. I told her I was dissatisfied with the quality and she repeated again thats all they are "required" to put on it even after I showed her how dry it was in lacking barbecue sause. She continued to "DEBATE" with me about how much was suppose to be on there instead of just immediately apologizing for the quality and remaking the sandwhich to my satisfaction. She was VERY NONCHALANT about it so I ended up just asking for a refund. Yes, I did end up getting a refund but it was about the principle of "QUALITY SERVICE" in which I did not get. I would expect more quality service from a manager but she clearly lacked that. Now look at the pic and see for yourself. THEY ARE CUTTING CORNERS and have lost a customer!!!

We eat at Panera so much our friends & family say we should have stock in the company! We ordered curbside and it was prompt. Also we always order smoothies, and one of our pet peeves is an inconsistent smooth. It should be thick but “smooth” & they nailed it, that’s automatically 4 stars. Our meal order was correct & delicious! Courteous delivery person as well. Keep it up Panera!

This was my first experience ever going to a Panera restaurant. I didn't know their process or procedures verywell. I went there for a meeting, so my focus was getting with my crew. But the staff were fairly good at pointing me in the right direction and where there was a little confusion, others jumped in to provide excellent customer service. The staff was very kind. The food was very good. And I'm not much of a bread person so that says a lot.