Arby's

Long drive through lines (I can forgive that due to overall staffing issues) and lukewarm food. In the past I've also had issues with substitutions - needed due to a food intolerance - being ignored by the order taker or line prep. But in addition, one family member - the only one who had roast beef! - wound up with mild but very obvious food poisoning after our latest visit. They have a better variety of options than so many other fast food places, so that still earns a couple stars. And more than half the time the food comes hot and as ordered. But that's not a high bar. I will probably try it again once we forget about this latest visit. But if it happens again, we'll just count this among a couple other local restaurants that are off limits.

My family ordered dinner online, including several if the new Wagyu Burgers. This Arby's is now the closest to our home, now that the one on Madison closed, so we barely get dinner from Arby's anymore. It's about 15 minutes to get there, and the same back, and with gas prices the way they are? So when the trip is that far, getting the order right the first time, especially when it's not a small one, is extra important. I got home to discover that, indeed, the order was incorrect: they completely forgot one Wagyu Burger. Calling them, at first they didn't believe me until they discovered, left in their "hotspot", one Wagyu Burger. So back I went. They handed the replacement out the window with no apology. I get home to discover that the Wagyu Burger they DID out in the original order was overcooked. I am not going back out there again.