Mary Brown's

If I could give a 0 star review I would. Last time I ate there at stephenville location my big Mary was raw in the middle and wasn’t made right. I called in and got it replaced and when I picked it up it was burnt. My taters always taste like soap, which doesn’t surprise me considering a previous employee told me that the dish liquid drips into the sink they make the taters in. Every time I ask for fries they’re always cold, if I ask for extra anything (cheese, mayo, salt..) I get almost nothing on my food. Mary browns will get me back as a customer at this location when the Manager gets replaced with someone who knows how to run the place, and when they figure out how to make things the way they’re intended.

I recently downloaded the online App and as quoted on its promotion " to avoid lineups" I ordered and paid for my families meal. The pick up time as confirmed online was supposed to be 4:15. I arrived 5 minutes early only to be told it would be at least 15 more minutes and that my order was " far down in the que". As i waited i watched as "drive through" orders and "in store" orders were being filled. I was the only costumer waiting for an online order. I am pretty sure a drive through order would not have been in front of my order "in the que" or nor should have new costumers ordering at the counter. I had already paid online for the $60 order so could not cancel and leave. I waited for 28 minutes making me late for an appointment. Not happy with that or the fact that when i finally got the order the server put 4 cans of pop and 4 salads in the smallest paper bag behind the counter and before i got into my car the whole side of the bag ripped open and it went everywhere !! If the APP option is available at your store then to live up to its purpose of avoiding lineups and wait time I believe your store needs to review how these orders can be fulfilled by the pick up time stated and confirmed to the costumer.