Ciro

I am leaving a review because this establishment does not deserve these false 1 star reviews. I have been here 3 times and each time has been great and friendly service, and amazing food! The best thin slice vodka slice I’ve had on this island. They also made me a custom Sicilian with clams. Chicken Marsala (which isn’t shown) is the besttt! When Im lazy to food prep, I get one of their entrees and split it into 3-4 days and pair it with a salad.

Poor quality food & waste of money. Over the phone I asked to confirm the price of the chicken parm with penne, and I was told $23 plus tax. When my husband went to pick it up, they added an additional $8. Why? Because of “covid”. I completely understand, but please don’t tell me one price over the phone and then add a random upcharge when we go to pick it up. On top of all that, the food was not even edible. The chicken tasted like it was frozen for years, completely rubbery and there was a puddle of watery liquid at the bottom (see pics). The penne were practically mush. It was beyond gross , and we are down $60 for dinner for 2 that we threw right in the trash. Highly disappointed and will never eat here again.

Pizza is ok, but over all customer service is horrible. One owner is nice other is rude. But when they give you one price on the phone and you come in and it's another price and you say something getting the response "you can't go by the phone prices the girl doesn't know them when she takes them" then why give them out? Extremely unprofessional, from a prior waitress my old bosses would've never allowed us to do that.

So much noise in the restaurant when placing my order (meatball parm panini , chicken fingers w honey mustard) that the girl who answered the phone could barely hear me. Called me back 2x to confirm credit card info. When food was delivered..it was an incomplete order. Was told I would be charged another delivery fee (on top of already being charged one and tipping the delivery guy) in order to make the initial order correct. My fault for not confirming the order when she called back given all the noise in the background, but poor taste on the restaurants part for wanting to charge me another delivery fee just to get my order corrected. I was sent a meatball parm panini and honey mustard…who puts honey mustard on a meatball parm. ??