Bob Evans

We arrived at a good time, not very busy. Greeted and seated quickly. Drinks came quick and our server was attentive. That's all the good that came from this visit. The bacon displayed Sweet and Spicy was absolutely not what was pictured, it was bacon sitting in a pool of syrup and that's it. After a long wait, meals came. Absolutely terrible tasting. Chicken fried steak was burned, my honey chicken resembled a.catfish filled all rolled up and thin. My scrambled eggs we not real eggs and the hashbrowns...not good. I did enjoy the cappuccino. Thankfully, the manager didn't make us pay because we didn't eat but a few.bites.

I placed a door dash order and the driver called to inform they were out of banana bread, as a substitute they only claim the could offer biscuits (who wants biscuits in place of banana bread) also how do you run out of banana bread at noon? I requested to have the cinna-bread instead and they said “no, it’s too big of a price difference,” when the price difference is only .30 cent or so. They don’t care about customer satisfaction. I also think it started when I called after placing my order to ask for my sausage to be well done and the person answering said no, I have to take that up with door dash when there isn’t even a section to write that in there. I’m over this place, Something told me to order from Cracker Barrel instead. Customer service is much better

Awful just awful. Sat down and waited a good 25 mins just for someone to get our drinks. Then we ordered and food did not arrive quickly. When it did mostly cold and over done. Took a while to get the desert. The fact that we had to get up and find our desert just sitting on the counter unattended. Like why. We had to ask a lady for napkins 3 times and she still forgot. Like no one else was their how do you forget. Never ever going their again.

Considering the condition of Springfield Illinois as a whole and labor market in general, this Bob Evans could have been way worse. Solid service from Amber, but the restaurant seemed to be leaking leadership.The workers are doing what they can with what they've got. Food portions seemed like they'd been reduced to keep costs down.

I had a very bad experience by the waiter and will not be going back. I spent $30 and ended up giving my whole order to a homeless woman. The waiter asked everyone but me if I wanted a roll, biscuit, or banana bread. I also waited like 15 mins before he came back to see if I was ready to order while the people that came after me he kept going back to see if they were ready and they got their order before I had a chance to order. On top of everything, my order wasn't correct. I will say the only difference between me and everyone else was my skin color.