Panera Bread

0 stars if I could. My mom went in to get her salad yesterday that she pre ordered. It was not at the pick up station. She let the people at the register know and they said they would make her one. She waited and they gave her the salad. She opened it up on her lunch break to find just lettuce and fruit. No chicken or dressing. She called and no one answered, she called this morning to notify them and they said to stop by at 11 and that they would have it ready. She got there at 11:10 and guess what? not ready. She asked them about it and they said they’d make her one. She waited. They gave her the salad but it was not the right size for what she paid. The cashier told her it was her fault for not telling them. She showed them her receipt so wouldn’t they know what salad it was????? They saw the receipt with the name of the salad and price. They told her again it was her fault for not notifying them. She told them that she spoke to the manager this morning and their excuse was that the manager was on break. I’ve worked in customer service many years and you are never supposed to blame the customer. Way to make a customer visibly upset. 👏

For the second time when I went to pick up my online order they claimed they didn't have it....the Manger (Marcus) has been rude and rolled his eyes at me before. I also witnessed him treating one of his employees unfair. I'm not a Karen at all. I'm very chill and understanding. I've worked retail/food. I know the stress and the hustle of it. This location used to be good. I like Panera Bread but, this location is not recommended until something changes.

I love Panera Bread, but this location sucks. They are constantly messing up my order when I go through the drive thru. I ask for chicken noodle soup and they put tomato soup in my bag. I ask for a turkey sandwich and they give me a tuna sandwich. Gross. The receipt was correct, but they put whatever they feel like in your bag. Check your bag before leaving the drive thru. There are a lot of incompetent employees here. I will start going to a different location.

The service at this place is ridiculous breakfast lunch or dinner. The attitude is beyond disgusting. If there was another place who had amazing bagels. Wouldn’t bother to do business with them. Also idk if this has been fixed. The drive through menu prices does not match the in store prices. Could be a mistake but always compare prices between app, Instore and drive through if you are a regular.