May Sai

Food is really nice but the speed at which the food comes out is pretty terrible. We had a booking of 10 people and the time delay from the first main meal arriving and the last was an hour. During that time we sat and watched takeaway order after takeaway order come out while most of our family sat there hungry.

Service: Valentines Day - looked like one full time waitress and a new lady that had only worked there for the first time that night. Got our own menus and had nearly drunk a bottle of wine before we had ordered. Food: Whole steamed snapper with Tangaring? sauce was delicious. So where the prawn rolls. Took one star off for lack of customer service. Other than that awesome.

Started out great staff where nice and it was BYO with no cork charge. Only problem was is they didn't have their own licence to serve drinks so we had to leave to get more drinks from BWS Service was slow, had to ask for water and took a long time to take food orders (under staffed) Finally took order all went well Our entrées came out and where all together, the food quality was ok I think the spring roles & curry puffs where frozen and re heated not hand made. 5 minutes later 4 servings of Roti bread came out with no mains 10 minutes later one main came out (Chicken Pad thai) no one had ordered chicken Pad thai, the waitress went away and then came back with the order book explaining there was chicken pad thai, I explained I had ordered chicken pad satay. She apologise and said she would re make. 5 minutes later the waitress came out with my Chicken pad satay, still there where no other mains only my remade main (by this time the roti bread was cold) 10 minutes later the other mains came out except my wifes thai green cury, I asked for my meal (chicken pad satay) to be re heated My meal came back re heated No rice was served with the mains and we where all waiting a couple of minutes later the rice was served with my wifes thai green curry, I opened my coconut rice and put my finger on the top and it was dead cold along with another couples rice (they where over it at this point and just ate cold rice) I asked for my rice to be re heated and then when handing over I realized there was a large hair in the rice and I pulled it out in front of the waitress, she seemed not to care! 5 minutes later and my friends where half way through their meal my new rice came out and my Chicken pad satay was basically cold but I wasn't waiting again and didn't want a meal prepared for the 4th time. My chicken tasted like rubber and what was left of our roti bread was cold and hard as it had already been out for 15-20 minutes Water through the night was not refilled drinks where not offered Chef came out during the night and deliberately stayed away from our table Feel sorry for waitresses as they where doing the best to their ability Under trained and under staffed Would not recommend to anyone Would be better off getting Langwarrin Thai take away or Somerville Thai which is always amazing Business wont last long ran like this