Five Guys

I've dined at this location maybe 5 times. I've reviewed quite a few Five Guys. Basically they are always great. One of the best burger you can find. Best fries. Always fast service, accurate, and reasonably fast (after all, fresh food takes a little time). Consistently high quality. Only negative: stale peanuts. Keep them fresh or get rid of them. Free stale peanuts are worse than no peanuts.

Yesterday on March the 10th it I was so disappointed with the service I received at 5 guys in Simpsonville. There was a lot of yelling all of the employees playing around and running to the back leaving the grill unattended.. Several of the employees have the cell phone out recording. So I gave it a minute or 2 just to see if they would stop playing come to the front attend the grill And service The people in the restaurant and the burgers on the grill .. So after the horse play went on for sseveral minutes I yelled and asked what are you guys doing They didn't hear me so I asked the girl at the cash register where's the supervisor she said i will get her. She was one of the people in the back playing!! Needless to say I was very upset and unsatisfied disappointment and hungry asked for my money back and I told them stop playing and to their job. It was the worst experience ever.

I’m only giving this a one star because the food is pretty decent despite the restaurant being nasty. There’s food and napkins all over the floor, you would think someone would get it up. I also see why a lot of Five Guys Burgers restaurants have closed down, they’ve almost priced themselves out of business. I order a small cheeseburger fries and drink and it was 15 bucks, the large cheeseburger would have been more.

Every so often I MUST indulge in a Five Guys bacon cheeseburger! Tonight at the Simpsonville location, and I appreciate the worker shortage ‘new normal’, it was literally like a middle school recess. Throwing food behind the counter and nonstop yelling and carrying on. I told the oldest person I could find, perhaps 16ish, that recess was over and it was time to concentrate on the job. He gave me a blank stare, turned around and walked away. The Simpsonville store has always been pretty solid if I remember correctly. Too bad it isn’t anymore.