Wendy's

I make curbside orders. I wait 15 minutes then follow up with your staff. They then say my order is on their screen. They refuse to refund my payment. They then proceed to look at my phone and take pictures of me. Then they deliver the wrong drinks and half my order. The manager on duty blames the general manager and her staff. Basic equipment like the drive through order monitor is broken. Even the lights in the marquis are burning out. This happens more often than not.

Sat at the drive through speaker for three minutes with no greeting. I knew somebody was there because I heard the car in front of me ordering. I asked if anybody was there only to be told they'd be with me in a minute. Took another two minutes before she took my order. Had to repeat myself several times to confirm she got my order correct. Got around to the window and figured why it took her so long to answer me at the speaker. Apparently, whatever tik-toc she was watching was more important than serving customers. I guess the vehicle behind me wasn't as patient with her as they drive off without ordering. Also concerning was a crew member handling people's food with no hat/hairnet on his greasy head and no hairnet over his ZZ Top beard. Pretty sure that's a health code violation. I had ordered a plain bacon double stack, and charged for one, but aparently "plain" means no condiments, no bacon, and no double stack (see my attached pic). It seems Wendy's just isn't what it used to be as far as quality and service. Pretty sure Dave Thomas is rolling over in his grave.

I just left this location, they were extremely quick! And I am completely blown away with their customer service, specifically with Chance. Talk about a Ritz Carlton experience at Wendy’s of all places. HE is the prime example of how service should be. If you are looking for tips on how to serve your customers, I highly recommend checking it out. Thank you, Chance for your service! *Edit: Food was a 2 star and they forgot one item. I am leaving the 5 star because of the amazing service I received.

The location of the restaurant can be accessed by either directions, driving a small RV, that is a huge plus. There is enough parking to accommodate a good number of people. The inside is clean. The waiting and ordering area is big. I like that it has a good amount if windows so you can still see outside no matter where you sit. The lady that took out order was very kind. Kudos to her for being such a welcoming worker. I would go back there for sure.

Fries were good as always. Rest of food was not what we think of going to Wendy's for... kind of mediocre. I tried to use the ketchup pump and it squirted a large amount of the red stuff onto my shirt, belt, down both legs of my trousers and all over the floor. Took me 5 min to clean up in the bathroom while my wife cleaned the floor... with no help at all from the staff even though we asked for damp towels to help us clean up (which they did not provide). Not the great experience we are accustomed to at Wendy's.

Fast food is what it is these days. Expensive, and slower due to staffing shortages and food prices. My order was fine, and the gal that helped me was really sweet and patient with my annoying order. I get a Grilled Chicken Asiago Club with no bun, no ranch, add mayo! This order has never agitated my gluten free diet. I’m not sure if it would be indicated as celiac friendly though.