Starbucks

Terrible service. I ordered, pulled up and they had the wrong order ready. I told them what I ordered and she said it wasn't in the que. She then told another worker the issue and all the workers were arguing over the cause. When I did get my 2 Vanilla sweet cream cold brews, they were wrong. I guess iced vanilla lattes are the same in someones mind! At least the ice was cold 🥶

I am a fellow partner of the Starbucks company. My experience at this Starbucks was less than stellar. Not because of the quality of their drinks, the drink I ordered was fine. However, the efficiency and cleanliness of the story is something to be questioned. I was watching the employee work, and while I'm sure they were doing the best they could they were not following Starbucks standards. Typically when making a drink you are supposed to steam the milk to the shots and then pump the syrup. You are also supposed to have two drinks being worked on at a time per station. Only one drink was being worked on at a time which cause people getting their drinks to take longer than it should have. None of the instructions were followed. I am not a shift lead or a manager, but I am still a partner and I still know the values that we at Starbucks try to uphold. When I went to use the restroom, there was no toilet paper and the trash cans were full to the point that they were flowing out of the lids. I normally don't leave reviews, but I was truly disappointed that a fellow Starbucks store would let itself be run in such a state.

Service was pretty bad. I ordered pike and waited 20min to get it (I had to tell them). Pikes are already made so as soon as they received a payment from customer they can grab a cup and pour the coffee. This is simple order. I just don't understand why some people just dont care about what they do. This is bad customer service.

Inside area was closed, so we had to use drive thru only and could not use restroom. Waited too long in line(around 15 minutes) before we were even able to place our order. We were traveling for Christmas so this was most annoying since we now had to make a second stop to use restroom. Employees were friendly and drink and food items were ok. But the coffee cup did not have the lid on properly and of course it spilled all over pants and car. Worst Starbucks experience in years.