Jimmy Johns

As a former JJ assistant manager of a different store - I have recently moved to Ruston and was so excited about having a JJ not to far from where I work… I’ve had countless problems with the store and ordering for delivery as in I’ve waited over an hour for one sandwich or the simple it not being made correctly to one day on a Saturday night I ordered on the app for delivery never showed up I called no answer - drove all the way there to see they closed at 7 pm on a Saturday. However, today I came through the drive thru, the first time the told me they were out of bread it’ll be 10 min (no big deal - I’ve been in this situation) the second time through I placed my order and pulled up to the window to see that they don’t really follow the JJ rules? Unless they’ve changed but I’ve worked for a jimmy John’s for three years and I’ve never been able to wear anything other than my JJ shirt, jeans, and hat. These inshopers were in regular clothes, no hats no nothing. I just kinda feel disappointed in this JJ because it’s not the same as the ones I’ve been too. Super slow and doesn’t really seem to care about customers that much. I think I’ll have to wait to get my JJ fix for when I go to Shreveport because this restaurant is ridiculous.

Inside the nicest JJ I’ve ever been in. Very clean & the 4 behind the counter were very courteous & busy helping Customers (not super busy) and kept work stations clean. Music was at a moderate level so my spouse & I could still talk & hear each other. Nice lunch experience. Need to park around back though because parking spots up front are kind of hard to back out of if cars coming in off of road.

I thought the manager “kaleb” was going to fight a fellow patron. The customer behind me politely asked for his sandwich to be cut in half. He was told “it was against company policy” and treated extremely rudely. The manager then proceeded to escalate the situation by screaming in front of children “get out of my store”. After the gentleman left, he proceeded to say “I can’t stand these people” to which I can only assume he meant sandwich eaters. Disgusted by the situation the restaurant proceeded to stand up and leave in an orderly fashion. The temper tantrum displayed by “Kaleb” has led me to no longer frequent this establishment. Though I have enjoyed jimmy johns in the past, I will now take my business to subway, where I face no repercussions for simply asking to have a sandwich cut.