Taco Bell

This location has dramatically gone down hill! Every time I order online my order is messed up and not complete until about 10 minutes after the scheduled pickup time. I will say the manager does come out and corrects my order himself so that’s the only reason for two stars instead of one. The Mexican pizza came back out and the ones I got are the WORST I have ever seen! One part was literally just hard shell. This is the closest Taco Bell to my house and I will definitely be driving out of my way to another location to avoid this sorry excuse for fast food.

I frequent this Taco Bell in Rockwall between 4 and 6 times per month. I normally always go through the drive through and the food is always fine. Today I went in and ate and the food was fine as usual. My issue is with the cleanliness of the dining room and the men’s bathroom. Absolutely unacceptable! Almost every table was dirty, there was black gunk all over their white walls. They clearly don’t do any type of deep cleaning EVER! The only reason they got 3 stars instead of 1 is the food was fine.

This is not fast food!!! They take forever to take order and then for you to get it. Drive through is long and they take about 5 min a car. So it you are in line and they are more then four cars in front of you be ready to wait. They need to close down the dining room at 9pm and focus on the drive through till they can staff properly.

I had the worst costumer service experience at your taco bell in Rockwall, TX yesterday. The lady at the counter wasn’t taking our order nicely, plus she did not give me my receipt, i had to wait for while to ask her for my receipt, she was ignoring the fact i was standing there to ask for something. This is completely unacceptable. Just after moment i left from there, she started taking order so nicely from other customers. Why? Was there a racism?

This Taco Bell is decently fast despite being understaffed. I've been stopping by this Taco Bell on my way home from work to utilize the Taco Lover's Pass & their food is very consistent & satisfying. The main problem with this location is that it usually has to close early around 10PM due to being understaffed, fingers crossed they find some good help.