Subway

How do you expect to grow your clientele if you don’t take coupons? Is my logic off on this? I got coupons in the mail and I was ready to use them. My house is located between this location and the one in Woodinville near the Safeway. That location doesn’t take coupons, but I figured that this one would, as Redmond is a bigger city. I was wrong. This one doesn’t take them either. I’m finally done with Subway. It’s crazy to spend $11 per sub and not be able to have a coupon honored.

Stood in line 20+ minutes w/ only 3 people ahead of me. Everyone had to order something different than they actually wanted due to multiple missing ingredients. They only had shredded cheese, they didn't have tuna, they didn't have some breads. All the ingredient tubs were almost empty. Maybe a delivery didn't come through, maybe someone forgot to put an order in, I don't know.

They tore my sub in half and started wrapping it up. They also put about 2table spoons of mayo on one end of the sub. Ok this was the first of three subs id ordered so i said id like a new sub made as this one was falling apart and the employee told me i was being picky. I dont know what is going on at subway but i find the quality is going south really fast. Its a shame. I actually liked subway. It almost seems like they have a hiring and quality control problem. On the positive side when they get it right and dont insult you their subs taste pretty good.

This is the first time I walked in to this Subway because I got some coupons. I decided to use the coupon which says "upgrade to a foot long when purchase any 6" sub". One guy works there said it is basically a foot long sub for the price of 6". But by the time I paid for the sub, another guy tried to charge me one dollar more than the 6" price. I asked him why, he said he had applied the coupon. I asked why it was one dollar more. He said "where on the coupon says it is $5?" That is rude! I tried to reason with him with this simple logic. He said, basically don't look at the price on the board, they are not accurate! If they are not the real price, why do you bother having them on there? I had enough of this stupidity and walked away. I will not go to this Subway again!

Two back to back bad experience with the guy who works during late evenings. Week of Jan 22nd. 1. When we asked him to change the gloves for veg sandwich, he argues saying the previous sandwich he made was Tuna and he doesn’t have to change glove. It took time to convince him to change gloves. 2. We ordered 3 different sandwiches and when I asked him to keep them in different bags for ease of identification, he got irritated and declined to serve me and trashed the sandwiches he made for us....weird guy. I will keep going to subway and to this store itself, but will not buy if the same guy is in shift. I hope the franchise owner is keeping track of his staff.

Giving one star thanks to a specific worker - David (closed on Tuesday 4/3). My boyfriend asked him politely how his day was going and he snapped 'well, closing in 5 so what do you want' at 9:25 when the hours clearly state 10 is closing. He did not even attempt to give any explanation of an hour change, and made intentionally mediocre sandwhiches while acting grumpy the whole time. I have worked in customer service for years and I know people can be frustrating but this is unacceptable. Apparently other workers there have been rude as well, and we have often been told they're closed and can't help us before they are actually supposed to close. I will be coming in to talk to the manager ASAP.