Roots Juice Bar

I wish I had a number to call and complain I would! I am not one to say anything but this was just wrong! I just got home from taking my grandmother and my son through the ROOTS drive thru in pine street in downtown redding. I have recommended this restaurant in the past to everyone. I order the same drink everytime which is ,"the hulk" size 12oz and I ordered 3 of them. The first thing was the young girl who took my card told me the total was $23.07 and took my card. She did not give me a receipt back but instead gave me a cup filled to the top with ice and barely any juice. They have never prepared them with ice before, it is usually just juice. So I asked the girl kindly if I could have them without ice as I had never received them made like that. The girl took the 3 drinks back and promptly changed THE SIZE I ordered to a small 8 0z and I was so upset but too scared to send it back again. So I received 3 small 9 0z after I payed for 3 mediums and it gets worse.... as I left merging onto the freeway I tried a sip, it was almost pure cold water with barely a hint of juice. That girl changed the size I payed for and just filled it up with cold water. Again I've been ordering these forever and it tasted nothing like normal, my 10 year old son even noticed right away that it was just water! I will not be back at this point and discourage anyone else unless something changes

They did a great job with the decor and keep the place very clean. Most importantly, the acai bowl was fantastic! It tastes like the acai base might be supplied by the brand "Acai Roots". The acai base is probably not blended in house, but I have no problem with that because the product is more consistent this way. The first really good acai bowl I've purchased in Redding. It is a very sweet açaí bowl though so keep that in mind.