Dunkin'

First off I been getting A large hazelnut swirl ice latte for 6 years twice a day. At this location I pay $5.61 the most pay anywhere. I dread coming to this location the workers have the most horrible attitude and for some reason can never get my large ice latte drink right. When I let them know it wanst made right they always have attitude. Last week I tried to use my free drink the guy at the window scanned my phone then told me I didn’t have a free drink. I refreshed the app and told him yea I do it’s still showing. He told me no I didn’t otherwise it would have taken it as a free drink. To not complicate things further I paid for it with cash. He basically didn’t want me to use my free drink in the app. I came back two days later to the manager giving me attitude telling me the same thing even tho I showed her receipts of me using tht free drink elsewhere letting them know there was a free drink. Well today I come back bc the DD I go to didn’t have the beans for my latte. The lady in the store tht wears heavy eye makeup looked at me with a nasty look like what do you want. She didn’t even greet me when I walked in. When I explain to her I was just in the Drive thru my drink wanst made right. She asked me what did I want her to do. Smh I should have left and asked for a refund but I told her what I wanted and the picture below is how she gave it to me. They need to train their employees to first and foremost greet and leave the attitude at home. Everyone I encountered at this location has attitudes. If they would stop rushing when taken orders you won’t have customers coming back.

I went in with my family on 7/3/22 and the girl at the register had the absolute worst attitude! I had to continuously repeat what I wanted because she was too busy rolling her eyes, sucking her teeth and arguing with the young man working with her. It shouldn't have taken as long as it did for her to grab a few doughnuts. I don't think I'll be going back to this particular location. She is not a good look for this place at all!!

My coffee is never correct, food is always cold, and as someone who works at another fast food company, the workers are very immature. I went into the lobby today and one employee said “there’s a customer at the counter” and the other responded loudly by saying “I really don’t care”. Update: I ordered plain mini bagels and my receipt read plain on it, but I received everything mini bagels. I didn’t realize until I got home. I called them three times and they wouldn’t answer. Kept going to voicemail and saying the voicemail box was full. It was a Thursday at 5pm. They aren’t busy that late at night. They just don’t care.

I bought a dozen doughnuts. My favorite is the cream filled. I don't know what kind of doughnut I bit into, but it was gross!. It wasn't cream filled. It was some kind of tasteless weird pudding. Didn't look like pudding either. More gelatin and no taste. I didn't ask for that doughnut. Don't even know what that is. If they are getting creative bc they dont have ingredients to make it, dont make it. GROSS.